Oculus Quest won't connect to my PC via airlink

[Kosta9999]

I tried to connect my Oculus Quest to my PC via AirLink, how I normally did in the past, but now my PC shows up in my headsed, but after pressing the blue button "Pair" it turns to a non-clickable dark-blue  button "Launch", and absolutely nothing happens.

Tried to connect it via the cable, it worked, but I don't want to play with a cable.

I tried those metods:

• Reboot PC and headset
• Update graphic card's drivers
• Uninstall and install the Oculus app on my PC
• Factory reset of the headsed (power button + volume-)
• Restart my Wi-Fi router
• Update headset's software to the latest version (system version 49845030311700410)
• Reinstall the Link driver on my computer (c:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe)

My headset is connected to a 5Ghz Wi-Fi, AirLink worked fine some months ago, but now it doesn't work.

[MetaQuestSupport · Accepted solution]

Hey there! Having Airlink issues is not what we like to hear and we thank you for trying some steps on your own, it lets us know you're ahead of the game. No worries, let's see what we can do! Could you please try these steps for us below:

1. Disconnect the Rift/Link cable from the computer
2. Disconnect your computer from the internet
3. Backup any necessary content
   • You can find steps on how to do so by clicking here.
4. Reboot into Safe Mode
   • You can find steps on how to do so by clicking here.
5. Uninstall the Oculus PC app using the Control Panel
   • You can find steps on how to do so by clicking here.
6. Delete all Oculus folders from the following folder:
   • C:\Program Files
7. Remove any Oculus folders from the following locations:
   • C:\Users\YourUserProfile\AppData
   • C:\Users\YourUserProfile\AppData\Local
   • C:\Users\YourUserProfile\AppData\LocalLow
   • C:\Users\YourUserProfile\AppData\Roaming
   • C:\OculusSetup-DownloadCache
8. Restart your computer in normal mode
9. Reconnect your computer to the internet
10. Install the Oculus PC app again using the setup tool from our website here
11. Reconnect the Rift/Link cable and re-test the headset

If the steps above don't work, we ask that you PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your response!

[MetaQuestSupport]

Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!

[Johnni9999]

I have the exact same issues as many many others have. Something happened in the recent update they came out with! Seeing that you tried al those things and it still not works, makes me NOT wanna do a reset of the headset.. So Meta/Oculus please fix this, because so many users have this problem and you sitting here being surprised about it is either because you don´t care or you just don´t listen to your customers. I don´t believe that no one reported this as I see countless posts about it!

[Kosta9999]

Hello, for me the solution was:

1. Uninstall the Oculus PC app using the Control Panel
   • You can find steps on how to do so by clicking here.
2. Delete all Oculus folders from the following folder:
   • C:\Program Files
3. Remove any Oculus folders from the following locations:
   • C:\Users\YourUserProfile\AppData
   • C:\Users\YourUserProfile\AppData\Local
   • C:\Users\YourUserProfile\AppData\LocalLow
   • C:\Users\YourUserProfile\AppData\Roaming
   • C:\OculusSetup-DownloadCache
4. Install the Oculus PC app again using the setup tool from our website here

This thing worked for me, try that.

[MetaQuestSupport]

Howdy @Johnni9999, we see you are needing assistance with your headset and Air link. Being able to play on the headset and explore the world of PCVR can be an amazing experience. We know how important being able to have access to Air Link is, and we would love to help you out on this matter!

We are currently looking into this the Air Link button greying out, but in the meantime, can we provide you some troubleshooting to help with this?
 

Let's try a hard reboot to help the headset get out any kinks it may have with the UI.

1. Turn off your headset completely.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Last resort would be to do a factory reset with the Cloud Backup enabled, this way all of your saved data can be stored online for you to access.

1. First, turn on your Cloud Backup to save your app data and game progresses.
2. Then, turn off your headset completely (hold the power button).
3. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
4. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
5. Use the volume buttons on your headset to highlight Yes and press the power button.

If the no changes occur, please let us know.

[MetaQuestSupport]

Hiya hiya! We're just moseying on over to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

[AsgardHD]

Hello, i have the same problem and i already tried a hard reboot but i still got the same problem. i dont know what i can else do

[MetaQuestSupport]

Hey there, @AsgardHD. Thank you for letting us know that you're having the same issues as @Kosta9999 with pairing the Airlink. We can certainly see that something like this is less than ideal when you are wanting to venture into your VR world. Not to worry; we will help you with this. We would like to provide some troubleshooting steps that we believe may be beneficial to you.

Please try the steps listed here:

1. Disconnect the Rift/Link cable from the computer
2. Disconnect your computer from the internet
3. Backup any necessary content
   • You can find steps on how to do so by clicking here.
4. Reboot into Safe Mode
   • You can find steps on how to do so by clicking here.
5. Uninstall the Oculus PC app using the Control Panel
   • You can find steps on how to do so by clicking here.
6. Delete all Oculus folders from the following folder:
   • C:\Program Files
7. Remove any Oculus folders from the following locations:
   • C:\Users\YourUserProfile\AppData
   • C:\Users\YourUserProfile\AppData\Local
   • C:\Users\YourUserProfile\AppData\LocalLow
   • C:\Users\YourUserProfile\AppData\Roaming
   • C:\OculusSetup-DownloadCache
   • Note: The AppData folder is usually hidden. Use these steps to access AppData.
     1. Press Windows key + R to launch the Run dialog window.
     2. Type %AppData% in the Run box and click OK or press Enter
     3. File Explorer will launch to the AppData\Roaming subfolder.
     4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
8. Restart your computer in normal mode
9. Reconnect your computer to the internet
10. Install the Oculus PC app again using the setup tool from our website here
11. Reconnect the Rift/Link cable and re-test the headset

Let us know how this goes and if you have any questions.

[MetaQuestSupport]

Hello! Just checking in to see if you are still needing assistance with connecting your device to your PC via Airlink. If so, please do reach back out to us at your earliest convenience. Thank you!