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Oculus Referral code used but no funds received

little-monkey
Honored Guest

Hi there, I sent my husband a referral code which he accepted and then he purchased his Quest 2 on the 28th March 2024, but neither of us have received the credit. I have received credits for the games I also referred through to him but nothing for the purchase of his headset which he purchased from the Meta site.  

Can you help?

Kind regards

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @little-monkey! We are more then happy to help! We understand how important it is for you and your husband to have received those referral credits. How our referral program works: 

  • The recipient's Meta account cannot already be associated with any Meta Quest devices.
    • Older Oculus devices (such as the Oculus Quest 1) should not make a referral ineligible.
  • The referral recipient must register a new Meta Quest 2, Quest 3, or Quest Pro.
    • The device must be new, not refurbished, and not previously registered to another account.
  • Both accounts must be in a Meta Quest supported country.
    • They do not need to be in the same country.
    • The system will automatically convert the referral credit to the currency used by the Meta Quest store for the customer's location.
  • Both the referrer and the recipient must be at least 18 years old (19 in South Korea)

If you meet those requirements Please PM us so we can investigate that for you. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Thank you so much for contacting us through PM! We will be addressing the issue there from now on. As soon as we get the chance, we will message you there, so please keep an eye out for a reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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