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Oculus Rift CV1 - Blank screen, "Oculus isnt working correctly error" in PC, works fine with laptop

Honored Guest
Hi guys,
I picked an Oculus rift CV1 recently which works fine with my low end laptop, However So far I've failed to get it working with my Desktop.
Initially faced orange light problem which was corrected after upgrading my PCs CPU, motherboard and even added the recommended inateck USB 3.0 card with fresco logic chipset to ensure everything is compatible.
Current specs:
i3 10105F, Nvidia GTX970 GPU.
Now the LED inside headset glows white when any VR app is opened as it should. However as soon as I wear the headset (or put my finger near proximity sensor), I get an error on the TV screen "HARDWARE NOTIFICATION: Oculus isnt working correctly. Click here to view our support article". Screens inside the headset stays blank.
It works fine on laptop though. 
I've tried below trouble shooting: 
  • Windows reinstall.
  • Latest nvidia drivers (tried older drivers but oculus app said old drivers aren't compatible)
  • Upgraded from i5 4th gen to i3 10th gen with new motherboards.
  • Added the inateck USB3.0 card, tried its USB ports as well as motherboard's own USB 3.0 ports
  • Installed, removed the USB drivers (including PCI card's drivers)
  • removed, reinstalled, repaired oculus software 
  • Turned off my TV (connected using display port), while Oculus is using GPUs HDMI
  • HDMI port works fine in my GPU.
 Nothing has worked so far. The same headset works perfectly fine with my low end laptop so I know headset isn't the problem here.
Help will be appreciated.

Community Manager
Community Manager

Hi there @hgps, we noticed you are having issues accessing PCVR from your desktop. Being unable to access your headset and VR can be a real party pooper, and we understand being able to to play all of your hard earned games is very important. We would love to do all that we can to help out with this pesky problem!


We'll list some steps below for you to try out that's helped out some other users, give it a try and let us know how it turns out! 


  • Disconnect the Rift/Link cable from the computer.
  • Disconnect your computer from the internet.
  • Backup any necessary content.
  • Reboot into Safe Mode.
  • Uninstall Oculus PC app using the Control Panel.
  • Delete all Oculus folders from the following folder:
    • C:\Program Files
  • Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
  • Restart your computer in normal mode.
  • Reconnect your computer to the internet.
  • Install Oculus PC app again using the setup tool from our website here.
  • Reconnect the Rift/Link cable and re-test the headset.


Aslo, can you make sure the NVIDIA card is the dedicated card, and disable your integrated graphics card? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Tried. Did not work. Still getting "Oculus isnt working correctly" error as soon as proximity sensor registers that the headset is worn.

My PC doesn't have an integrated graphics card. Only dedicated graphics card is there.

Hey hey @hgps, Thank your for trying all off those steps we provided. It looks like we'll need to get a deeper dive into your PC and collect logs, if you could please send us over a Private Message we'll be happy to further assist you!


In order to PM us all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message we look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there @hgps, we just wanted to jump in and let you know that we're still looking out for your PM. We'd love the opportunity to deep dive your PC logs and get back to gaming!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!