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Oculus Rift Cv1 User cannot access old account.

Mikejin
Honored Guest

Hello there, I can no longer access my old games that I purchased but I still have the e-mail receipts. Is it possible too get my games back? Thanks.

P.S I have not used the Oculus for a few years

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thank you for contacting Meta Quest Support, and bringing this to our attention.

 

Please give us a moment while we look into this and we will get back to you shortly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We thank you for reporting your issue and bringing this to our attention.

 

We understand that you are unable to access games that were purchased by you a while back on your Oculus Rift. We would like to investigate this issue, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. 

 

Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://www.meta.com/help/support/. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message. 

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

kojack
MVP
MVP

@Mikejin wrote:

P.S I have not used the Oculus for a few years


Unfortunately Meta began deleting all Oculus accounts back in March 2024, so people who didn't migrate to a Meta account will lose their games. (They gave everyone around 1-2 years notice)

Maybe support can help in some way.

(Meta should never have deleted accounts, it should have been an automatic migration)

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

Thank you brother, they are in contact with me and I am showing them the receipts. Hopefully can be resolved.

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