03-24-2025 05:19 PM
Hello there, I can no longer access my old games that I purchased but I still have the e-mail receipts. Is it possible too get my games back? Thanks.
P.S I have not used the Oculus for a few years
03-24-2025 05:31 PM
Hi there,
Thank you for contacting Meta Quest Support, and bringing this to our attention.
Please give us a moment while we look into this and we will get back to you shortly.
03-24-2025 05:58 PM
Hi there,
We thank you for reporting your issue and bringing this to our attention.
We understand that you are unable to access games that were purchased by you a while back on your Oculus Rift. We would like to investigate this issue, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space.
Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://www.meta.com/help/support/. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
03-24-2025 11:33 PM
@Mikejin wrote:
P.S I have not used the Oculus for a few years
Unfortunately Meta began deleting all Oculus accounts back in March 2024, so people who didn't migrate to a Meta account will lose their games. (They gave everyone around 1-2 years notice)
Maybe support can help in some way.
(Meta should never have deleted accounts, it should have been an automatic migration)
03-25-2025 07:36 AM
Thank you brother, they are in contact with me and I am showing them the receipts. Hopefully can be resolved.
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