cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Rift Disconnection Issues

thomassimeth
Sightseer

I want to bring an old post up here because i have exactely this issue:

"So I've been having issues with my headset disconnecting a LOT.

I found that pushing on the facial interface caused sporadic, inconsistent disconnects. However, when I removed the facial interface and applied pressure directly to the headset, I discovered that by applying moderate pressure above the right lens I could get the headset to disconnect with 100% certainty on EVERY attempt. Because of the location, this meant that the disconnects are being triggered simply by how the headset is sitting on my face.

It was not the cable, it was not my computer failing to provide adequate power... it is DEFINITELY something inside the headset, above the right lens. The reason the disconnects are so sporadic is simply due to how I happened to be wearing the headset from time to time. I found that if I adjusted it so that it was tilted downward, putting most of the weight/pressure UNDER my eyes, it disconnected less frequently. But as I played and the headset slowly moved, pressure slowly shifting upward to my brow, the headset disconnected more frequently.

So if you are suffering headset disconnects and nothing is helping, here's the test I want you to try:

  1. Remove the facial interface.

  2. Cover the facial sensor with something (like earthquake/museum putty) to turn the screen on.

  3. With your thumb, gently, but firmly apply pressure to the plastic band above the right lens (where the facial interface snaps in). This should trigger the disconnect.

  4. If you don't see results right away, move your thumb along the right half of that plastic band, applying pressure every half-an-inch or so."

Does anyone have a solution for this? (Sending it in will probably not be possible for me, as the guarantee has expired and i bought it second hand.)

0 REPLIES 0
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?