12-02-2024 04:46 AM
Hi,
I've plugged my Oculus Rift (not S) into my graphics card (Nvidia 3070) along with the sensors. When trying to set up, the sensors and the USB for the headset receive a green tick, however the HDMI circle just keeps going round. I've used on this PC previously but not for a number of years now and wanted to start using again. I've updated all drivers, and also reinstalled the Oculus app but still get the same problem. Having gone into device manager there's a yellow warning on the device that it's not recognised.
Any help would be appreciated.
12-02-2024 08:38 AM
@lskywalker8472 Firstly, if you haven't migrated your old Oculus account to a new meta horizons account. I would go into your games folder and get a snapshot of all the Oculus games you had on your old account as they may have been deleted from your library along with the old Oculus account. You may be able to get meta quest support to add the games to your new meta account if you can show them what games you had.
Have you updated the Oculus/meta PC software, as you say you haven't been using it for a number of years. Maybe an uninstall and reinstall may be better.
Finally, if you've updated the software and still you get the HDMI issue, it may be that your cable has given up the ghost. It may be worth contacting meta quest support to see if they may be able to help with a cable replacement, although they're as rare as hens teeth. Replacement CV1 cables are available on ebay.
Good luck
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