12-20-2019 05:35 AM
Hello,
I'm having an issue with my Oculus Rift. After the last update Oculus 12.0.0.241.268 (12.0.0.241.268), with a firmware update, my Oculus Rift cannot connect anymore to my PC.
Right now, I have a black screen on the device and the orange led is blinking . . . - - - . . .
3 times short, 3 times long, 3 times short.
Does somebody know what does it mean ? Can you help me ?
I already reinstall all my USB drivers. All my GPU drivers (NVidia GTX 970) and the Oculus software from scratch.
What can I do ?
Thanks all !
01-04-2020 08:39 AM
01-04-2020 09:15 AM
01-06-2020 02:00 AM
Hello,
Thanks for reaching out to support today. I appreciate all of the troubleshooting steps you have tried so far with regards to your recent Oculus software update.
At this time, I must let you know that we are aware of this issue and actively investigating. However, we will reach out to you and inform the resolution once confirmed.
I look forward to speaking with you soon.
Best regards,
Oculus Support
They reply on the 22th of December. No more update from now. They even close the issue by themselve on 28th of December.
I reopened a new one and still wait for thier resolution.
I keep in mind that we are in holliday season and they are a more slower to reply though.
Wait and see... I miss my Oculus Rift.