Oculus Rift S Kernel Error - Meta Community Forums

eatpantboio · ‎08-01-2024

Hello,

recently Here's an excerpt from the log leading up to the crash:

[OculusDash.exe (6156)] 02/08 00:03:59.138 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::initialize 1
[OculusDash.exe (6156)] 02/08 00:03:59.172 {DEBUG} [KMTSyncObject] Creating KMTHandle 0xd7a28a30
[OculusDash.exe (6156)] 02/08 00:03:59.172 {DEBUG} [KMTSyncObject] KMTHandle::Create hDevice=0x40005480
[OculusDash.exe (6156)] 02/08 00:03:59.172 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[0] = 2147499584
[OculusDash.exe (6156)] 02/08 00:03:59.172 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[1] = 1073764480
[OculusDash.exe (6156)] 02/08 00:03:59.172 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[2] = 1073765312
[OculusDash.exe (6156)] 02/08 00:03:59.172 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[3] = 1073765440
[OculusDash.exe (6156)] 02/08 00:03:59.189 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::release 1
[OculusDash.exe (6156)] 02/08 00:03:59.189 {INFO} [D3D11_CliCompositorClient] CliD3D11CompositorClient released
[OculusDash.exe (6156)] 02/08 00:03:59.190 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1005 -- ovrError_InvalidParameter
Description: Null chain pointer provided.
OVRTime: 25375.959543
Time: 2024-08-02 00:03:59 [190:142:800]

Obviously the Kernel Error is making it crash but I have no idea what causes it. It happens even when I don't have any game or software running besides just Meta Quest Link.

Hoping anyone could give me directions to fix it or to tell me if its even possible to fix it.

MetaQuestSupport · ‎08-02-2024

Hey @eatpantboio !

Thank you for providing the log files. We suggest you to try the below troubleshooting steps. This is a method for uninstalling the Oculus desktop app to ensure all relevant data has been removed from the machine.

Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content
- You can find steps on how to do so by clicking here.
Reboot into Safe Mode
- You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel
- You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:
- C:\Program Files
Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
- Note: The AppData folder is usually hidden. Use these steps to access AppData.
  1. Press Windows key + R to launch the Run dialog window.
  2. Type %AppData% in the Run box and click OK or press Enter
  3. File Explorer will launch to the AppData\Roaming subfolder.
  4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset

If these steps don’t resolve the issue, please contact our Support team directly from the official Meta website and they’ll be happy to help you further.

Let us know how it goes!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport · ‎08-03-2024

Hey, @eatpantboio! Hope you're doing well! We just wanted to touch base and ensure you've been able to get everything working as normal. If you're still running into issues after trying out those steps, please don't hesitate to reach back out. We're here to help make sure you're all set!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

eatpantboio · ‎08-03-2024

Hello, Just did all the things you told me to do. Still happening, log attached:

vrserver.exe (20348)] 03/08 23:58:08.488 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.131032
Time: 2024-08-03 23:58:08 [488:880:0]

[vrserver.exe (20348)] 03/08 23:58:08.499 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.141566
Time: 2024-08-03 23:58:08 [499:414:100]

[vrserver.exe (20348)] 03/08 23:58:08.509 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.151538
Time: 2024-08-03 23:58:08 [509:386:900]

[vrserver.exe (20348)] 03/08 23:58:08.519 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.162028
Time: 2024-08-03 23:58:08 [519:875:600]

[vrserver.exe (20348)] 03/08 23:58:08.529 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.172059
Time: 2024-08-03 23:58:08 [529:906:700]

[vrserver.exe (20348)] 03/08 23:58:08.539 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.182051
Time: 2024-08-03 23:58:08 [539:898:700]

[vrserver.exe (20348)] 03/08 23:58:08.550 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.192600
Time: 2024-08-03 23:58:08 [550:448:0]

[vrserver.exe (20348)] 03/08 23:58:08.560 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.203051
Time: 2024-08-03 23:58:08 [560:898:900]

[vrserver.exe (20348)] 03/08 23:58:08.570 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.213034
Time: 2024-08-03 23:58:08 [570:882:0]

[vrserver.exe (20348)] 03/08 23:58:08.581 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1247.223524
Time: 2024-08-03 23:58:08 [581:371:500]

[OculusDash.exe (14008)] 03/08 23:58:09.158 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::release 1
[OculusDash.exe (14008)] 03/08 23:58:09.158 {DEBUG} [D3D11_CliCompositorClient] Unblocking monitored fence
[OculusDash.exe (14008)] 03/08 23:58:09.162 {INFO} [D3D11_CliCompositorClient] CliD3D11CompositorClient released
[OculusDash.exe (14008)] 03/08 23:58:09.270 {INFO} [CAPI] ovr_Shutdown_Impl called.
[oculus-platform-runtime.exe (2028)] 03/08 23:58:10.181 {DEBUG} [Client] HMDInfo Changed
[vrserver.exe (20348)] 03/08 23:58:10.181 {DEBUG} [Client] HMDInfo Changed
[vrserver.exe (20348)] 03/08 23:58:10.181 {!ERROR!} [Kernel:Error] [Aggregated 155 times] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1248.819029
Time: 2024-08-03 23:58:10 [176:877:300]

[vrserver.exe (20348)] 03/08 23:58:10.187 {INFO} [CAPI] ovr_Create_Impl called.
[vrserver.exe (20348)] 03/08 23:58:10.187 {INFO} [HMDState] HMDState::CreateHMDState VsyncToFirstScanline = 0.015970
[vrserver.exe (20348)] 03/08 23:58:10.188 {DEBUG} [HMDState] Using default profile default
[vrserver.exe (20348)] 03/08 23:58:10.188 {INFO} [HMDState] IAD changed to 63.5mm
[vrserver.exe (20348)] 03/08 23:58:10.188 {DEBUG} [HMDRenderState] UpdateGeneratedState: IPD = 0.0635, IAD = 0.0635, screen_sep = 0.06048
[vrserver.exe (20348)] 03/08 23:58:10.188 {DEBUG} [CAPI] ovr_Create_Impl VsyncToFirstScanline = 0.015970
[vrserver.exe (20348)] 03/08 23:58:10.188 {WARNING} [Tracking:Filter] Prediction interval too high: 1.825579 s, clamping at 0.250000 s
[vrserver.exe (20348)] 03/08 23:58:10.206 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::initialize 1
[oculus-platform-runtime.exe (2028)] 03/08 23:58:10.243 {INFO} [CAPI] ovr_Shutdown_Impl called.
[vrserver.exe (20348)] 03/08 23:58:10.206 {DEBUG} [KMTSyncObject] Creating KMTHandle 0xed5e52f0
[vrserver.exe (20348)] 03/08 23:58:11.166 {DEBUG} [KMTSyncObject] Creating KMTHandle 0xed2c2320
[vrserver.exe (20348)] 03/08 23:58:11.166 {DEBUG} [KMTSyncObject] KMTHandle::Create hDevice=0x40003240
[vrserver.exe (20348)] 03/08 23:58:11.166 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[0] = 2147489216
[vrserver.exe (20348)] 03/08 23:58:11.166 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[1] = 1073755584
[vrserver.exe (20348)] 03/08 23:58:11.166 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[2] = 1073755840
[vrserver.exe (20348)] 03/08 23:58:11.166 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[3] = 1073756736
[vrserver.exe (20348)] 03/08 23:58:11.166 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[4] = 1073756992
[vrserver.exe (20348)] 03/08 23:58:11.167 {INFO} [D3D11_CliCompositorClient] CliD3D11CompositorClient initialized
[vrserver.exe (20348)] 03/08 23:58:11.199 {WARNING} [CAPI] ovr_CreateTextureSwapChainDX_Impl: success.
[vrserver.exe (20348)] 03/08 23:58:11.199 {!ERROR!} [Kernel:Error] [Aggregated 1 times] OVR Error:
Code: -1002 -- ovrError_InvalidSession
Description: Invalid ovrSession provided.
OVRTime: 1248.819029
Time: 2024-08-03 23:58:10 [176:877:300]

[vrserver.exe (20348)] 03/08 23:58:11.199 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::addD3DRef 2
[vrserver.exe (20348)] 03/08 23:58:11.206 {WARNING} [CAPI] ovr_CreateTextureSwapChainDX_Impl: success.
[vrserver.exe (20348)] 03/08 23:58:11.207 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::addD3DRef 3
[vrserver.exe (20348)] 03/08 23:58:11.211 {WARNING} [CAPI] ovr_CreateTextureSwapChainDX_Impl: success.
[vrserver.exe (20348)] 03/08 23:58:11.211 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::addD3DRef 4
[vrserver.exe (20348)] 03/08 23:58:11.216 {WARNING} [CAPI] ovr_CreateTextureSwapChainDX_Impl: success.
[vrserver.exe (20348)] 03/08 23:58:11.234 {WARNING} [CAPI] ovr_EndFrameIndex frameIndex got 35308 expected 0

[vrserver.exe (20348)] 03/08 23:58:11.234 {!ERROR!} [Kernel:Error] OVR Error:
Code: -1015 -- ovrError_InvalidOperation
Description: EndFrame called before BeginFrame.
OVRTime: 1249.876903
Time: 2024-08-03 23:58:11 [234:750:700]

eatpantboio · ‎08-03-2024

Hello, did everything you told me to do, still happening, log attached;