Oculus Rift S - Random Crashes - Meta Support doesn't care

[SaucissonFurtiif]

Hello there.

I got a new PC with the following config and my VR headset crashes randomly:

• AMD Ryzen 7 7800X3D
• Sapphire Radeon RX 7800 XT PURE
• Asus Prime B650-Plus
• Be Quiet! Straight Power 850W Platinum
• 32Go RAM Corsair

So, clearly, for me, it's not a hardware problem but a software problem.

I contacted Meta Support and they just keep closing my request and mark it as resolved. I re-opened it three times and they didn't closed it the last time but they just not respond (absolutely not assuming their softwares?)

Problems:

• The Oculus randomly crashes (the image goes from animated to a fix image, then the sound cracks and the screens become black)
• It happens every 10sec to 1min.
• I had the same problem on my old PC, but curiously, it doesn't affect a friend's computer, so it's not my headset.

And i already tried:

• Doing a clean install (uninstalled, deleted all the folders named Oculus or Oculus Client in %appdata% (roaming, local and locallow, rebooted my computer and installing from a fresh file from Meta's website)
• Updating my BIOS and my GPU/Graphic Card drivers
• Disabling the USB selective suspension
• Voodoo things...

It didn't worked.

This problem apart, my PC's doing well, so:

What's happening?

Help.

Thanks for any response.

[MetaQuestSupport]

Hey @SaucissonFurtiif! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. In order for us to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

[SaucissonFurtiif]

My bad i know why they weren't responding and closing my request.

It's because there is already a request in waiting.

I already contacted support and they're seeing if they can procees to an exchange with my deficious headset.

Thanks.

[MetaQuestSupport]

Hey there, @SaucissonFurtiif. We are glad to see that you are getting the help that you needed with your headset. Hopefully soon, you can return to the virtual world and enjoying all the amazing things VR has to offer. If there are any other issues that we can help you with, please do not falter in messaging us. Please enjoy your day and your virtual day as well!