Oculus Rift S Sensors can't track headset

[CaptainRobby]

Hello, my Oculus Rift S suddenly cant' pass headset sensors check. It says "sensors can't track headset". I've tried a lot of workarounds, like this: https://communityforums.atmeta.com/t5/Get-Help/Oculus-rift-S-sensors-can-t-track-headset/m-p/1105172...but nothing helps. Here is some logs:

=========================
1. Known Specific Errors
=========================
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.852 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:13.853 {!ERROR!} [KMHealth] USB connection failed via pc_hal_sensor_data_read
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.200 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.200 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.204 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.204 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.207 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.207 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.210 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.211 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.214 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state
[Service_2024-10-27_17.59.55.txt] 27/10 18:04:14.214 {!ERROR!} [KMHealth] USB connection failed via pc_hal_input_get_state

[oculusness]

@CaptainRobby   I don't know if you've seen this, but it might be that your cable is on the way out.

Oculus Rift S USB connection failed via pc_hal_se... - Page 2 - Meta Community Forums - 829414

[CaptainRobby]

If it's cable issue, it's sad. In my country it cost like a new Quest 3

[MetaMetalMonke]

Hey there,

That is a great shout by @oculusness for the potential cause, I also think it wouldn't hurt contacting support directly for them to investigate the issue as well, you can get in touch using the link below:

Meta Quest Support. 

I hope you are able to get sorted soon and can enjoy your device without further issue!

[CaptainRobby]

So some update: Meta Quest Support can't help me with replacement because I'm located in Ukraine.

[MetaMetalMonke]

Upon looking into this further on my end I have found a few options which may be worth trying.

- Reinstall the Oculus app through control panel, and clearing the following folders (clear these after uninstalling, but before reinstalling): 

• C:\Users\YourUserProfile\AppData C:\Users\YourUserProfile\AppData\Local
• C:\Users\YourUserProfile\AppData\LocalLow C:\Users\YourUserProfile\AppData\Roaming
• C:\OculusSetup-DownloadCache

Another user with a similar issue has also recommended using a USB 3.0 hub proceeding through the following steps:

1. Unplug headset

2. go to device manager in windows and delete the malfunctioning USB device

3. Open the Oculus app and remove the rift S device

4. Plug in the USB 3.0 part of your rift S cable

5. Start a new device set up

6. Once you have a green light on the USB 3.0 only then do you plug in the display part of your cable

7. Go to sensor check, if all goes well you'll get two green lights and it will pass

8. Do not click forward in the process, instead click back and exit the set up, this will avoid the lengthy safety videos you've already watched.

9. Your Rift S should be working but once you leave it idle, restart the computer or use another application it will stop working again, so you'll need to repeat the process.

If the cause is a cable issue perhaps some other community members can also recommend a more affordable cable option to try out for a potential difference.

With some luck hopefully you are able to find a resolution!

[oculusness]

@CaptainRobby  if it is the cable then you maybe able to get a replacement on ebay from a nearby country at a lower cost.  There are two types of cable, one with a thin wire which is difficult to repair and the other is fibre optic, which is impossible to repair... unless you repair fibre optic cables for a living.

[CaptainRobby]

@MetaMetalMonke thanks for the help, but nothing help. I don't have malfunctioning USB device. Also I did all steps but still have sensor check failure 

[CaptainRobby]

Thank you, cables on a ebay has a high price for me. I'm a disabled person without a job, so I thought maybe it's not a cable issue or it's possible to fix it. Anyway, thanks.