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Oculus Rift: "Fatal Error. Please reload Dash to continue.

TheSilkMan
Level 2

How do I resolve this the "fatal error. Please reload Dash to continue" once and for all.   It happens every day and wont allow me to play.  Happens both with the beta and regular versions.  How can META never correct such an annoying issue?

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey TheSilkMan! We see how this error message is a barrier between you and your VR experience, and we want to help. Take a look here for the instructions to correct this. If you continue to experience issues after trying these steps, please send us a PM so we can look further into this for you.

 

Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

 

neo.ca
Level 2

Take a look here for the instructions to correct this = This page isn't available?

GKonlyONE
Level 2

 have the same issue

 

Hey GKonlyONE! We see that you are getting an error message and it is keeping you from being able to enjoy your device. This is definitely not the type of experience we want our customers to have and we would like to help you get pointed in the right direction. If you could please try the following steps as it has helped others with similar issues:

 

  • Restart the Oculus app on your PC computer.
  • Restart your computer.
  • Uninstall and reinstall the Oculus app.

If you are still having issues after having tried this we would like to get you over to our support team. Just go here and follow the prompts as best as you can based on your issue and you will be connected with one of our specialists who will be able to assist you further.