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Oculus Runtime Services - Current Status

ShowbizDonkey
Community Manager
Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Richooal
Level 12


Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.



So, could be up to 12 hours away..........
If they keep this up, I might have to get a job.
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

Anonymous
Not applicable

I would NOT download any .exe from reddit or twitter links.


you get my point... im not even on reddit (the cesspool)
i mean hell they could post it here
HERE

lucentDeath
Level 3


Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


Im joking about it but I do appreciate the hard work you guys are probly doing to resolve this. Has to be hell in your office right about now.

Anonymous
Not applicable
I would hope so, as a system admin for something like that to slip thur the cracks normally would cost someone a Job, I just hope policy's get put in place to not allow critical files to be knocked out by something so simple. Especially when it effectively bricks your flagship product.

mark_stephens_9
Level 3


I was waiting for so long to get one, i got it for 2 days and now this LoL Well i haven't seen my room since 2 days so maybe little clean up hmm 😄



Dude I just bought mine on Monday!  When I have not been at work I have been either racing in Project Cars 2 with my wheel, or flying space ships in Elite Dangerous.  Was so excited to try some Touch motion control games tonight :(.

I can understand that for security reason the Oculus software needs a certificate in order to authenticate updates are legitimate.....but why should the software, hardware and pre-installed apps have to authenticate in order to work?

Destroyer5
Level 3
I think it is horrible business, that they can arbitrarily shut down a product you paid for.  last I checked I didn't lease my Rift headset.

Anonymous
Not applicable
Why not post a link to a new certification download? If that's possible?

Destroyer5
Level 3
I think its horrible  that you can arbitrarily shut down a product i
paid for. Last i checked i wasn't leasing my rift.  A whole day taken. 
this practice can start a class action suit.  Horrible business
practice.  I am a prisoner of my own purchase.

Anonymous
Not applicable



Globespy said:

qWellyWell73 said:


if this isn't fixed by tomorrow, back it goes to Best Buy..... i'm still within my time period to return it and get the vive or hold out for the vive pro... had all day to play thanks to this snow storm and oculus had to go and f it up on an epic scale of fail



As a fellow Rift owner who also can't play, I will say this with as much compassion as I can for your statement.

YOUR LITTLE THREAT MEANS NOTHING.

They are working on fixing the issue.
If you live in a world where nothing ever breaks down and you refuse to accept the reality of an imperfect world, take your rift back and go get a vive.

Just make sure you have the option to take that back too, once you realize it has it's own share of issues.

It doesn't mean anything to you because you don't own Oculus, But it does mean 1 thing to oculus , that they will lose a customer and Vive will gain one, ( probably a lot more too ) Just sayin. you do know it is tax time and a shit ton of people having been buying them the past few weeks. But hey I love my Oculus and I will wait until the fix is released and ill go back to sim racing. Until then I guess its non VR porn 


You are ONE customer, you mean nothing. Like seriously. At my job we get people threatning to leave all the time and i have straight up told someone "look if you want to leave thats ok, i cannot control you doing so. We will be sad to see you leave but we will not stop you. If you want to come back, alright cool, we'll be here for you. However if you want to leave, sorry to see you go" Seriously you are one customer.

Who cares if one customer goes to vive and not to rift? Like seriously? It matter if say for example 10k customers left because of it. Thats when it somewhat matters. You are nothing, quit thinking you are something, you are replacable, get over it.