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Oculus Runtime Services - Current Status

ShowbizDonkey
Community Manager
Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

AndTrax
Level 4

Aliantha said:




Aliantha said:




MrKaru said:

Well it's 2:30am, time to go to bed and hope for tomorrow. 
Try not to kill each other over this, people. It'll be fixed eventually. 

I'm afraid to go to bed in fear of coming back and you lot have burned the forum down to a cinder .. lol


I have a firehose sprayer attachment, will try to keep the heat down.


Aliantha...  you have also gotten famous in the oculus subreddit...  it’s actually a bit comical the popularity you are getting there.... just wanted to give ya a heads up.


??? I'm not posting there... what am I missing?



My guess is that you are the Olivia Munn(when she was cool) of the Oculus Outage Forum.
AMD Threadripper 1900x, Liqtech TR4 360, EVGA 1080ti hybrid, Gigabyte x399 Aorus Gaming 7, 32 GB XPG z1 3000, Samsung 960 EVO, Crucial MX500, RGB all over

Reaginomics
Level 2
Sorry guys... My bad luck caused this issue. I Decided to buy one today, and get home to this garbage... after driving 50 miles to the Microsoft store at the mall, but the mall being closed due to a water main bursting. Then I decide to drive another 20 miles to the next closest Microsoft store. It was not meant for me to try VR out today, lol.

TinyMito
Level 5

Aliantha said:


Mito.Zo said:


rfrye6820 said:


Aliantha said:

Relax people, they will get it fixed.  Take a walk, take a shower.  This is an inconvenience but on the scale of sh*t that goes wrong in this messed up world, this is pretty low on the chart.  


yep the real world is messed up....   I want my VR....

I'm taking my 5th shower today.


Are you all wrinkled?


I am not wrinkled, but I am very very very clean!
Specification for troubleshooting
PC: Win 11, 10600K + 3080FE, 4K 144Hz (On 1Gbps Ethernet)
VR: Oculus CV1 (retired), Quest 2 (AirLink for PCVR)
Accessories: Unifi Dream Machine 5Ghz 4x4 MIMO, Oculus Link Cable, Quest 2 Elite Strap
App (Experimental ON): Oculus App (v40), Quest 2 (v39)

TinyMito
Level 5


Sorry guys... My bad luck caused this issue. I Decided to buy one today, and get home to this garbage... after driving 50 miles to the Microsoft store at the mall, but the mall being closed due to a water main bursting. Then I decide to drive another 20 miles to the next closest Microsoft store. It was not meant for me to try VR out today, lol.


Sorry to hear that, it is unfortunate the certificate got expired today. If you wait, VR is amazing.
Specification for troubleshooting
PC: Win 11, 10600K + 3080FE, 4K 144Hz (On 1Gbps Ethernet)
VR: Oculus CV1 (retired), Quest 2 (AirLink for PCVR)
Accessories: Unifi Dream Machine 5Ghz 4x4 MIMO, Oculus Link Cable, Quest 2 Elite Strap
App (Experimental ON): Oculus App (v40), Quest 2 (v39)

Anonymous
Not applicable




stofer02 said:



A VR headset literally is a form of monitor, and it should work with any VR software, such as Steam, period. It should not be tied to the internet, and should work with a computer without connection because it is hardware, it is a device, it is exactly like a very fancy monitor. And above all, it should not fail to work because of an external software certificate - because it is hardware, and should not be tied to one single piece of software. That is why this event is shameful and highly damaging of VR in general. This event is a terrible blow to Oculus in the long term.

Oculus needs to untie its hardware from bespoke software entirely, and thus from the internet entirely, and face the reality that a VR headset is hardware, it is exactly like a monitor, and should just work with any app.

VR cannot hope to gain a meaningful foothold until VR headsets and controllers are effectively universal and dependable.


^^^^^this guy gets it^^^^^



stofer02 said:



A VR headset literally is a form of monitor, and it should work with any VR software, such as Steam, period. It should not be tied to the internet, and should work with a computer without connection because it is hardware, it is a device, it is exactly like a very fancy monitor. And above all, it should not fail to work because of an external software certificate - because it is hardware, and should not be tied to one single piece of software. That is why this event is shameful and highly damaging of VR in general. This event is a terrible blow to Oculus in the long term.

Oculus needs to untie its hardware from bespoke software entirely, and thus from the internet entirely, and face the reality that a VR headset is hardware, it is exactly like a monitor, and should just work with any app.

VR cannot hope to gain a meaningful foothold until VR headsets and controllers are effectively universal and dependable.


^^^^^this guy gets it^^^^^


Id like to see the OP of that post use his phone without a data connection or wifi ... it's just a phone right?


Exactly..  There is a weeee bit more to it then an off the shelf monitor...





stofer02 said:



A VR headset literally is a form of monitor, and it should work with any VR software, such as Steam, period. It should not be tied to the internet, and should work with a computer without connection because it is hardware, it is a device, it is exactly like a very fancy monitor. And above all, it should not fail to work because of an external software certificate - because it is hardware, and should not be tied to one single piece of software. That is why this event is shameful and highly damaging of VR in general. This event is a terrible blow to Oculus in the long term.

Oculus needs to untie its hardware from bespoke software entirely, and thus from the internet entirely, and face the reality that a VR headset is hardware, it is exactly like a monitor, and should just work with any app.

VR cannot hope to gain a meaningful foothold until VR headsets and controllers are effectively universal and dependable.


^^^^^this guy gets it^^^^^



stofer02 said:



A VR headset literally is a form of monitor, and it should work with any VR software, such as Steam, period. It should not be tied to the internet, and should work with a computer without connection because it is hardware, it is a device, it is exactly like a very fancy monitor. And above all, it should not fail to work because of an external software certificate - because it is hardware, and should not be tied to one single piece of software. That is why this event is shameful and highly damaging of VR in general. This event is a terrible blow to Oculus in the long term.

Oculus needs to untie its hardware from bespoke software entirely, and thus from the internet entirely, and face the reality that a VR headset is hardware, it is exactly like a monitor, and should just work with any app.

VR cannot hope to gain a meaningful foothold until VR headsets and controllers are effectively universal and dependable.


^^^^^this guy gets it^^^^^


Id like to see the OP of that post use his phone without a data connection or wifi ... it's just a phone right?


I can use the apps on my iphone without a data connection or wifi...I just can't update it.  Would anyone buy a phone if it became a brick as soon there was no internet available.

TinyMito
Level 5
This is probably to most active moment on Oculus forums... lol also my Rift is in RMA shipment right now. So this downtime really meh.

What if this FORUMS's CERT expires TOO!?! November 13, 2018 DigiCert Inc


Specification for troubleshooting
PC: Win 11, 10600K + 3080FE, 4K 144Hz (On 1Gbps Ethernet)
VR: Oculus CV1 (retired), Quest 2 (AirLink for PCVR)
Accessories: Unifi Dream Machine 5Ghz 4x4 MIMO, Oculus Link Cable, Quest 2 Elite Strap
App (Experimental ON): Oculus App (v40), Quest 2 (v39)

krimovtartar
Level 2

Aliantha said:




Aliantha said:




MrKaru said:

Well it's 2:30am, time to go to bed and hope for tomorrow. 
Try not to kill each other over this, people. It'll be fixed eventually. 

I'm afraid to go to bed in fear of coming back and you lot have burned the forum down to a cinder .. lol


I have a firehose sprayer attachment, will try to keep the heat down.


Aliantha...  you have also gotten famous in the oculus subreddit...  it’s actually a bit comical the popularity you are getting there.... just wanted to give ya a heads up.


??? I'm not posting there... what am I missing?




They might be referring to the image on the Oculus facebook post.
https://www.reddit.com/r/oculus/comments/82s856/for_being_a_facebook_company_oculus_rifts_outage/

tripsalots
Level 2
Really upset with this problem seeing as I bought my Rift yesterday. I hope something comes of this.

AirH2OGuy
Level 2
I wish I could use the excuse, opps I forgot about that, if I locked out how many paying users (tens or hundreds of thousands) out of there software.