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Oculus Runtime Services - Current Status

ShowbizDonkey
Community Manager
Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

MarkH53
Level 3
I am not happy with not being able to play with my Rift, but unfortunately crap happens.

TinyMito
Level 5


I know exactly whats wrong with it.
It's broken.


Thanks Captain Obvious!
Specification for troubleshooting
PC: Win 11, 10600K + 3080FE, 4K 144Hz (On 1Gbps Ethernet)
VR: Oculus CV1 (retired), Quest 2 (AirLink for PCVR)
Accessories: Unifi Dream Machine 5Ghz 4x4 MIMO, Oculus Link Cable, Quest 2 Elite Strap
App (Experimental ON): Oculus App (v40), Quest 2 (v39)

DanielPaull
Level 3






A VR headset literally is a form of monitor, and it should work with any VR software, such as Steam, period. It should not be tied to the internet, and should work with a computer without connection because it is hardware, it is a device, it is exactly like a very fancy monitor. And above all, it should not fail to work because of an external software certificate - because it is hardware, and should not be tied to one single piece of software. That is why this event is shameful and highly damaging of VR in general. This event is a terrible blow to Oculus in the long term.

Oculus needs to untie its hardware from bespoke software entirely, and thus from the internet entirely, and face the reality that a VR headset is hardware, it is exactly like a monitor, and should just work with any app.

VR cannot hope to gain a meaningful foothold until VR headsets and controllers are effectively universal and dependable.


^ this


Unfortunately, we don't live in a world where any of what your suggesting is financially viable, the way things have been implemented in software are for a reason. The reason the certification process exists is to stop you from unknowingly installing an update that has been compromised. It is not like a monitor and not a typical peripheral, we are not yet at a point of VR development where we can afford to have it as a standalone product that works with any software you like.


Ummm... I'm a developer and can't run my own software - software I just authored and compiled.  How does that fit with your world view?  We're a startup and are I'm taking bets on how many opportunities to demonstrate our software to potential partners, users, collaborators and investors we're going to miss because of this.

DelmarKane
Level 5

Aliantha said:



I can't sleep w/o my 3D porn!   please fix!


Is this really a thing?  Is that what touch controllers are for?


Unfortunately, yes, it is a real thing.  Even my wife thinks it is more hilarious than useful.  Of course, we are both rather disturbed people, so YMMV. 

Come to think of it, I think I posted her picture here on the forums a long time ago, showing off my setup at the time.  Hmm, need to go look and see....

tbhausen
Level 3

Aliantha said:



I can't sleep w/o my 3D porn!   please fix!


Is this really a thing?  Is that what touch controllers are for?


Do not go there 😉

Anonymous
Not applicable
If they would just show us a video of Zuckerberg's response when he was told I'm sure most of us would be very forgiving. I wonder if Palmer is eating Popcorn right now?

Cyion
Level 4
I find it a little sad that, so many people blow up on oculus when they have been so great to us for so long.  I mean every weekend we get to try a free game and then oculus has funded so many good games.  Oculus has contributed to the success of VR and I think everyone reading this can agree that we want VR to be successful.  Now, I was very disappointed when I went to launch my oculus home software today and that evil error message popped up.  I had been looking forward to playing some VR more than usual as my internet connection was lousy last night and ruined my echo arena matches.  So it was a draining experience for me today when I couldn't play VR, but I am not ready to throw Oculus under the bus for it.  Cross your fingers that it is fixed tomorrow.

rfrye6820
Level 2

Mito.Zo said:



I know exactly whats wrong with it.
It's broken.


Thanks Captain Obvious!


Broken after I threw it against the wall.....   Now I have a broken screen 😞





Here's an idea.... Get rid of the damn certs.  There's no reason to have these things on add on hardware.  My usb drive doesn't require certs, neither does my keyboard, or mouse, or my usb headphones.


Ummm, WRONG... you have DRIVERS for your usb drive and everyone of them has certs.



The driver certs are a different type of cert.  You can choose to use anyway in that instance.  The Cert in question here is used to communicate with an external authority which can check it's valid and then send a signal back to the oculus software telling it to either allow or deny the headset to switch on....hence the requirement for an internet connection to use the product.

rfrye6820
Level 2








A VR headset literally is a form of monitor, and it should work with any VR software, such as Steam, period. It should not be tied to the internet, and should work with a computer without connection because it is hardware, it is a device, it is exactly like a very fancy monitor. And above all, it should not fail to work because of an external software certificate - because it is hardware, and should not be tied to one single piece of software. That is why this event is shameful and highly damaging of VR in general. This event is a terrible blow to Oculus in the long term.

Oculus needs to untie its hardware from bespoke software entirely, and thus from the internet entirely, and face the reality that a VR headset is hardware, it is exactly like a monitor, and should just work with any app.

VR cannot hope to gain a meaningful foothold until VR headsets and controllers are effectively universal and dependable.


^ this


Unfortunately, we don't live in a world where any of what your suggesting is financially viable, the way things have been implemented in software are for a reason. The reason the certification process exists is to stop you from unknowingly installing an update that has been compromised. It is not like a monitor and not a typical peripheral, we are not yet at a point of VR development where we can afford to have it as a standalone product that works with any software you like.


Ummm... I'm a developer and can't run my own software - software I just authored and compiled.  How does that fit with your world view?  We're a startup and are I'm taking bets on how many opportunities to demonstrate our software to potential partners, users, collaborators and investors we're going to miss because of this.


you can change the system time to 3AM and roll back your date, restart the oculus service and you should be able to boot the software up.....