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Oculus Runtime Services - Current Status

ShowbizDonkey
Community Manager
Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

STKDirty
Level 2
I'm too lazy to read all 47 pages to see if this was already suggested, but as per update #2, if the only hold up is figuring out how to push it down, why don't they just post the fixed DLL for download from the web site.  I think most of us (all of us? lol) can handle downloading a file and copying it to a folder.  For those that don't want to do that, they can wait for Oculus to figure out how to push the file, but for the rest of us, we can fix our software now.  Just my 2 cents.

Mr_GoodKat
Level 4

Zenbane said:


Mr_GoodKat said:
I do understand technology. Stop contributing nonsense to the forumn



No you definitely do not if you are suggesting that a Client application that has your credit card and Pin shouldn't have a Certificate. The nonsensical replies are all on your side of the table.



The fact that you think the credit card and pin are stored in the client side shows how much you know about technology. And to get back on topic, my whole point was that a server connection shouldn't be necessary to play games. But you fixed your mommy's computer last Christmas and now you're technology expert.

EAF_Ribbon
Level 4

Zenbane said:


bobzdar said:


Zenbane said:


EAF_Ribbon said:
I don't have intention to spend my life in this forum like some so i don't care.



It seems like you're spending your life in VR though, hence your unhealthy approach to this momentary outage.


Says the guy with 9000 posts on a VR message board, lmfao!




Way to take the conversation back to the beginning.

Folks like you and Ms. Ribbon are why I have such a high post count. I don't mind it, and always happy to dance.

A Forum vs VR. Complex stuff.


which obviously say you have a problem, seems you have both VR and forum complex.
Gotta go, it was fun!

Anonymous
Not applicable
unfathomable that they still have not released a fix. going on day 2 now. remember this. ALL RIFT devices are soft-bricked. people are purchasing the rift and thinking its their own fault when it doesn't work. FB should have an ARMY of support technicians scouring reviews and social media posts to try and minimize the damage. but they're not even doing that. FB has a history of not caring for its end-users. This particular event shows. 

GeekyGami
Level 5

Semko66 said:


GeekyGami said:


Semko66 said:


SO I found workaround this People   : Here is the FIX   Go ON RUIN : Type Services.msc ---> Go Right Click on Oculus VR library Service right click on that ------> Go ON properties and from there click on startup  Type choose Autumatic . Thats how i fixed Mine . Good Luck 


Hm? How does that fix it?
It's set to manual by default 


That is the problem which is stopped and set by manual the VR services is stopped and you need to make it running by choosing the automatic and that will bypass the certIficate issue - Try it and see what happens 


 Nope, still in purgatory

Wunderboy74
Level 4
or at least why it can't be incorporated into the installation process, for those of us that don't mind downloading and reinstalling.......

Bahamut88
Level 4
HTC is starting to look a little more appealing with each foul up they produce. Is there only one person running this thing? They must have been asleep before the cert expire kicked off.

VRMageddon-1
Level 8

GeekyGami said:


Semko66 said:


GeekyGami said:


Semko66 said:


SO I found workaround this People   : Here is the FIX   Go ON RUIN : Type Services.msc ---> Go Right Click on Oculus VR library Service right click on that ------> Go ON properties and from there click on startup  Type choose Autumatic . Thats how i fixed Mine . Good Luck 


Hm? How does that fix it?
It's set to manual by default 


That is the problem which is stopped and set by manual the VR services is stopped and you need to make it running by choosing the automatic and that will bypass the certIficate issue - Try it and see what happens 


 Nope, still in purgatory


I wish, that would mean I was playing In Death

The error notification on the home has changed from "there is  a problem with roomspace" to "occulus isnt working properly, click here to check our support article".  Here's the link:

https://support.oculus.com/1620988334865654/?locale=en_GB&ref=oculus-pc-app

So maybe they've updated the installer?

Leolook
Level 3
Well, thats it for me..... I hope after sleep and work (about 18 Hr's) this will be fixed. would hate to have to dust off the PS4. have a good Night all