03-07-2018 08:59 AM
03-26-2018 02:42 AM
03-26-2018 11:03 AM
03-31-2018 04:05 PM
09-27-2018 11:12 AM
02-07-2019 05:04 PM
02-07-2019 06:04 PM
Merlin1961 said:
if the support for DK2 is no more then why is it still for sale
07-16-2019 12:49 PM
ShowbizDonkey said:
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.
Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.
Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.
Update #3:
Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/
Thank you once again for your patience.Update #4:Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
im still having a serious problem I still haven't even played on the oculus rift yet im new to it downloaded software installed made account waited for app to open then it comes up with error no matter what I do if I restart repair get the repair patch uninstall reinstall I get the same problem. on task manger it says my library has stopped and when I try start it comes up with error 18 ???????
07-16-2019 02:05 PM
07-16-2019 05:07 PM
ShowbizDonkey said:
@Blueyesteph This is a really old thread, so you're not likely to get much troubleshooting assistance here. I recommend directly contacting our support team so that one of our agents can see what's going on and help get you up and running. Here's the link to contact the team: https://support.oculus.com/885981024820727/
I have contacted them thank you just waiting on reply and hope I get it working as soon as possible, I wanna see what all the fuss is about I can not wait tot try it.
07-16-2019 05:07 PM
ShowbizDonkey said:
@Blueyesteph This is a really old thread, so you're not likely to get much troubleshooting assistance here. I recommend directly contacting our support team so that one of our agents can see what's going on and help get you up and running. Here's the link to contact the team: https://support.oculus.com/885981024820727/
I have contacted them thank you just waiting on reply and hope I get it working as soon as possible, I wanna see what all the fuss is about I can not wait tot try it.