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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Destroyer5
Explorer
SMH

Anonymous
Not applicable
You are ONE customer, you mean nothing. Like seriously. At my job we get people threatning to leave all the time and i have straight up told someone "look if you want to leave thats ok, i cannot control you doing so. We will be sad to see you leave but we will not stop you. If you want to come back, alright cool, we'll be here for you. However if you want to leave, sorry to see you go" Seriously you are one customer.

Who cares if one customer goes to vive and not to rift? Like seriously? It matter if say for example 10k customers left because of it. Thats when it somewhat matters. You are nothing, quit thinking you are something, you are replacable, get over it. 


yea there's alot more than one person that is pissed and thinking of switching... your kind of thinking and no business would ever go out of business when they fuck up
also vr is new tons of competitors etc... Oculus doesnt have the market in a bag yet... and this type of performance means they never will

Anonymous
Not applicable





Globespy said:

qWellyWell73 said:


if this isn't fixed by tomorrow, back it goes to Best Buy..... i'm still within my time period to return it and get the vive or hold out for the vive pro... had all day to play thanks to this snow storm and oculus had to go and f it up on an epic scale of fail



As a fellow Rift owner who also can't play, I will say this with as much compassion as I can for your statement.

YOUR LITTLE THREAT MEANS NOTHING.

They are working on fixing the issue.
If you live in a world where nothing ever breaks down and you refuse to accept the reality of an imperfect world, take your rift back and go get a vive.

Just make sure you have the option to take that back too, once you realize it has it's own share of issues.

It doesn't mean anything to you because you don't own Oculus, But it does mean 1 thing to oculus , that they will lose a customer and Vive will gain one, ( probably a lot more too ) Just sayin. you do know it is tax time and a shit ton of people having been buying them the past few weeks. But hey I love my Oculus and I will wait until the fix is released and ill go back to sim racing. Until then I guess its non VR porn 


You are ONE customer, you mean nothing. Like seriously. At my job we get people threatning to leave all the time and i have straight up told someone "look if you want to leave thats ok, i cannot control you doing so. We will be sad to see you leave but we will not stop you. If you want to come back, alright cool, we'll be here for you. However if you want to leave, sorry to see you go" Seriously you are one customer.

Who cares if one customer goes to vive and not to rift? Like seriously? It matter if say for example 10k customers left because of it. Thats when it somewhat matters. You are nothing, quit thinking you are something, you are replacable, get over it. 


my mans over here fuckin obliterating people

mark_stephens_9
Explorer


I think it is horrible business, that they can arbitrarily shut down a product you paid for.  last I checked I didn't lease my Rift headset.


They didn't shut it down.  They forgot to renew their security certificate with Microsoft.  Which now Windows is not sure if it is Legit Software.  Unfortunately even the all Powerfull AI called Mark Zuckerburg can mess things up.  I just got my Rift 2 days ago and love it but am ultimately disappointed today.

madmadmark
Explorer




Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


Im joking about it but I do appreciate the hard work you guys are probly doing to resolve this. Has to be hell in your office right about now.



Hard work!

 Serves them right for being so incompetent in the first place.

 

Babodildil
Explorer

I don't undesrtand such a beginner's mistake of engineering process like this.

here in South Korea, most of customers are suffering from this problem even now.

Support team must post a link for hot fix prior to dig in the proper solution.

Anonymous
Not applicable


Cup of tea anyone?


https://www.youtube.com/watch?v=lw6qxDPmOGM

Lovely!

Seriously - I am a little disappointed at this because I just got my 3d-bluray writer and I was looking forward to see if a 3d bluray would work in Big Screen. But oh well - I am sure it will be fixed soon enough, hopefully before the end of the week.

For any old ailment or disease
For Christ sake have a cuppa tea.


Anonymous
Not applicable


I don't undesrtand such a beginner's mistake of engineering process like this.

here in South Korea, most of customers are suffering from this problem even now.

Support team must post a link for hot fix prior to dig in the proper solution.



exactly

madmadmark
Explorer






Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


Im joking about it but I do appreciate the hard work you guys are probly doing to resolve this. Has to be hell in your office right about now.



Hard work!

 Serves them right for being so incompetent in the first place.

 




Update to this.

Hell in their office right now! I doubt it their all probably having a fucking leaving party awaiting termination. 

Anonymous
Not applicable
I really don't want to see anyone lose there Job, but they really do need to find out who dropped the ball and why. Something like that they should of had MONTHS of notice on it expiring.
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