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Oculus Runtime Services - Current Status

ShowbizDonkey
Community Manager
Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

LZoltowski
Volunteer Moderator
Volunteer Moderator


I have to see the real world now... please help me... It's disgusting



 No don't go outside it's horrible.. I'm closing my eyes until I hear it's fixed.
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

Techy111
Level 15



Satorius said:

I fix mine Oculus Rift.  Just need to back up the date/time on your computer.  As per example I change mine to March 1st 2018.  Restart the computer and it should work again 🙂  Satorius


DON'T do this as can screw up the licencing on other software you may use.


+1
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

Anonymous
Not applicable
read that in another post, worked for me

Press start/Windows key and type: cmd - right click that and start as administrator
In the new window type: time
Enter the desired time, for example 03:00 (just anything below 13:00 is fine)
Restart the Oculus software by executing the following commands in the same cmd window.
net stop OVRService
net start OVRService

Then start the oculus client by running %OCULUSBASE%\Support\oculus-client\OculusClient.exe

Just let my Oculus software update and the OculusAppFramework.dll file has a new certificate, so after that you can set the time back to normal.
(you can run the command "w32tm /resync"  to trigger windows to update the time with a time server automatically)

ratselttab
Level 2
I was waiting for so long to get one, i got it for 2 days and now this LoL Well i haven't seen my room since 2 days so maybe little clean up hmm 😄

LZoltowski
Volunteer Moderator
Volunteer Moderator

FoxDelta said:

read that in another post, worked for me

Press start/Windows key and type: cmd - right click that and start as administrator
In the new window type: time
Enter the desired time, for example 03:00 (just anything below 13:00 is fine)
Restart the Oculus software by executing the following commands in the same cmd window.
net stop OVRService
net start OVRService

Then start the oculus client by running %OCULUSBASE%\Support\oculus-client\OculusClient.exe

Just let my Oculus software update and the OculusAppFramework.dll file has a new certificate, so after that you can set the time back to normal.
(you can run the command "w32tm /resync"  to trigger windows to update the time with a time server automatically)


I suspect it won't work again when you reboot.
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

Doumdoum
Level 3


Why would they give a free game??? Things happen.  
Change clock on your system and good to go till they have a fix. I. Did that and running w out problems



I changed my clock, it did not work.

xAstroBoy
Level 3



FoxDelta said:

read that in another post, worked for me

Press start/Windows key and type: cmd - right click that and start as administrator
In the new window type: time
Enter the desired time, for example 03:00 (just anything below 13:00 is fine)
Restart the Oculus software by executing the following commands in the same cmd window.
net stop OVRService
net start OVRService

Then start the oculus client by running %OCULUSBASE%\Support\oculus-client\OculusClient.exe

Just let my Oculus software update and the OculusAppFramework.dll file has a new certificate, so after that you can set the time back to normal.
(you can run the command "w32tm /resync"  to trigger windows to update the time with a time server automatically)


I suspect it won't work again when you reboot.


you  could make a batch based on those commands, then when you reboot, just run that batch again as administrator.

TorTorden
Level 4
I honestly think, at least for those fairly new to VR and the rift deserves a little something.
Especially from the lack of communication having led to users on metered connections having redownloaded the 5GB install several times should get something, And I'm not talking about some shiny little trophy for the home.

I'm thinking something like a $40 off next purchase or something.

I'm personally good, but those who got their rifts yesterday only a few weeks could do with some good will.

Anonymous
Not applicable
I think a free game is needed because they could've fixed this hours ago with better customer support. It is 100% their fault and not random at all.

FlySim
Level 3



Satorius said:

I fix mine Oculus Rift.  Just need to back up the date/time on your computer.  As per example I change mine to March 1st 2018.  Restart the computer and it should work again 🙂  Satorius


DON'T do this as can screw up the licencing on other software you may use.


That’s the first thought I had. I remember some time back hearing that if you change the time on your system, things can and will get wonky!
i just got home to this news and haven’t cranked up my system yet. I’m assuming if I just wait till tomorrow (since it’s late here), there’ll be a fix waiting to be downloaded upon starting my system. 
Meanwhile, I’ll read a book and tough it out lol!!!!
such as life....