I'm having trouble setting up and signing in into my oculus account. I tried using my Facebook account but in the end when it asks to type and email to verify, I get the error "unsupported post request". Then I try setting up with an oculus account instead of Facebook, but it says "No network connection". I've tried creating many Facebook account but none of them work.
Hello there, @J.an216! We are delighted to receive your message and understand the inconvenience that account issues can cause. We are ready to provide immediate assistance and guide you through the sign-in process effortlessly. Firstly, please ensure that your phone is connected to the internet and that you have the most up-to-date version of the Meta Quest phone app installed. If you continue to experience difficulties, we suggest trying to sign in on our website directly. Simply click here to access the sign-in page. If you are using an older Oculus account, remember to select the "sign in with Oculus" option located at the bottom.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I've tried all that was mentioned but nothing changed. The problem is not with the app Meta Quest but with the app Oculus that is automatically installed once my mobile connects to the vr. I've set up an oculus account on my desktop, with the same email I have as my meta account so it asks to link them together. When I confirm my details and select "Link and Continue" nothing happens.
Greetings! We appreciate you informing us that you have already attempted the steps we previously provided. To better assist you, we would like to ask a few questions for clarification:
What type of device are you currently using (Quest, Quest 2, Quest Pro, Quest 3)?
Is your device up-to-date with the latest software updates?
Have you been able to successfully log into your device before (if yes, approximately when was the last time)?
We are eager to hear back from you and collaborate on resolving this issue!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We appreciate that info, @J.an216! Due to the potential of dealing with private/sensitive information, we'd be more than happy to continue helping out if you'd reach out to us in a PM!
Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @J.an216, We just wanted to follow up with you to see if you're still in need of assistance. Feel free to reach back out to us if you happen to have any further questions or concerns, as we are always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
