11-29-2022 05:35 PM
4 days ago, I had to re-install windows 10 pro, ever since I re-installed, I have NOT been able to re-install Oculus software I've tried EVERY possible solution online and I cannot get it to install.
After re-installing windows, I did the following...
1. Run windows update and update all that it asked me to update including the optional
2. download Niveda experience and install the latest drivers for my GPU
3. attempt 28 times to install Oculus software and no success
I have tried contacting Oculus support, but they were not able help.
they asked me for a log file using these steps
1. Open the Run window (Windows key + R).
2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
• The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
3. Select the checkbox next to ‘Full logs.
4. Select "1 day" from the "Collect last" drop down list.
5. Wait for the log collection to finish. This can take some time to complete.
6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
7. Attach the newly created zip file to your next support response.
every agent asked this, the problem is that the Oculus software is not installing. all that it installs is support/oculus: -Runtime, overlays, redistributable installer, librarian, home, drivers, dream deck. no diagnostics.
I've tried turning off anti-virus, and firewall. also tried deleting all files relating oculus and attempting to reinstall, checking for updates, going into safe mode with networking enabled,
I need help, Please and thank you
Solved! Go to Solution.
12-10-2022 01:23 PM
Hey n41076jem, totally understand your concern with not being able to get the desktop application working properly. It's a cool feature and we want to help you resolve it! First we will want to repair the desktop application and restart the computer.
To repair the Oculus PC app:
If the issue still persists after trying this, please get in touch with out Online Support Team so that they can look into this further for you! You can reach them using this link here.
12-04-2022 10:15 AM
Hi @RaisenOwl_657. We see you are having issues with downloading our Home Desktop app and understand how troublesome this can be. We also see you have contacted our Meta Store Support and have gone through some steps. We would like to ask you to keep following up with them as they can provide the best possible help since we have limited tools through our forums to check any information regarding your PC. But in the meantime, are you able to download the app on another PC or with a different windows version?
Hope to hear from you soon, thank you!
12-08-2022 03:29 PM
I am having the same problem. After update last night, the quest 2 stopped working. Started up the PC app and it error out
It get to the point of checking the status of your Oculus app and errors with can not reach Oculus service.
I tryed it on Window 7 and window 10 same problem
Jim n41076jem@yahoo.com
12-10-2022 01:23 PM
Hey n41076jem, totally understand your concern with not being able to get the desktop application working properly. It's a cool feature and we want to help you resolve it! First we will want to repair the desktop application and restart the computer.
To repair the Oculus PC app:
If the issue still persists after trying this, please get in touch with out Online Support Team so that they can look into this further for you! You can reach them using this link here.
12-11-2022 05:31 PM
It must be a server issue on Oculus/Meta's end.
Give it a day or two if it doesnt work then open a support ticket with Meta support
12-11-2022 05:37 PM - edited 12-11-2022 05:41 PM
The Problem it turned out not on Meta's end or the software itself
I had 4 16gb RAM and either one or all were faulty to the point where i kept getting BSoD alot and i FIxed it
The way i fixed my RAM is a bit crazy and it requires an Oven but i don't want to say it here just in case it might get me trouble and i don't want that
01-27-2023 01:47 AM
uninstall microsoft mixed reality portal (or watever its called) app and restart that worked for me somehow lol dident even delete old files or setup or disable antivirus ran setup again after restart as admin and BOOM it installed read it up someware few weeks back lol
03-26-2023 08:23 AM
Removing MS Mixed Reality Portal did not help me. I'm still stuck in Restart Computer loop.
03-26-2023 08:25 AM
I am having same problem months after your post there. Been trying for days. Every time it downloads 5.18GB data, begins installing and fails shortly after. I don't thing their server is my problem.
03-26-2023 08:28 AM
I do not see something to click on to Repair. Here is what I can do in the Oculus Installer:
1. Get Started button
2. Agree or Decline button to terms (click Agree)
3. Adjust disk location and Install Now button.
Then it's going on its way to failure.
I cannot find anything about Repair.