cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus VR Headset not shown in Windows PC Systems>Sound>Devices after Windows 11 Update 23H2

Olebaldy
Honored Guest

When using Meta’s Virtual Desktop and Discord (or any other PC application), Quest 3's Microphone works, but headset speakers do not. PC’s monitor speakers can produce sounds heard by Q3 microphone.  Problem occurs with and without Link Cable connected. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @Olebaldy! We thank you for bringing this to our attention. We know how audio issues are not ideal and how important it is for our customers to have a smooth, seamless experience when playing PCVR. We want to help you get this resolved, and there are a few steps we would like for you to perform to resolve this issue. Can you please attempt the following?

 

  • Re-seat the USB cable and headset cable
  • Try another USB 3.0 port
  • Disconnect any additional microphones
  • Exit any additional applications that record audio
  • Set the headset as the default Windows communication device

Also, be sure to Fix sound or audio problems in Windows.

Please let us know if these steps are helpful. We look forward to hearing from you!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again @Olebaldy! We hope you're having a good day so far. We just wanted to check in with you and see if you were still having issues with the speakers on your headset. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, 

I have the same problem, no solution found. When My Vr headset is wirelessly connected to my pc, it used to show as an outpout device in windows, but not anymore. So now I have two solutions: have the sounds on both my pc (laptop) and the headset, or have it only on my pc by disabling the sound of the microsoft mixed reality app. 
This is sad. Solutions? 

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?