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Oculus WhatsApp customer support not longer available?

RiverExplorer
Protege

My right controller stopped working and today so did their WhatsApp support. Does anyone know the new way to get warranty replacement?

RiverExplorer.US]@gmail.com https://RiverExplorer.games
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @RiverExplorer. Thank you for bringing the concern of your Right Controller to our attention! We hate to have you go without a working controller for long, so we'd love to understand what's been going on to get you back in VR. To get started, please provide the following details: 

 

  • Is the controller no longer powering on? Any LED lights seen?
  • Have the controller batteries been replaced or removed for a long period of time?
  • Has the controller been wiped clean?
  • Has the controller been dropped or near any liquids?
  • When did you notice this concern?

Once these details are provided, we will continue looking deeper into your device! We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @RiverExplorer. Hope all is well! We just wanted to check in to see how your right controller continued to appear. If you're still experiencing any issues, do let us know. We'd be happy to continue working with you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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