cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus account wont work

dragonborn89
Honored Guest

I recently bought a quest 3. after playing a few games i tried to connect it to my old occulus account to play the games I previously bought. I can't log in. I can reset the password but even after successfullly changing the password the app will not log in. I had a lot of money in those games! why are they gone, how do i fix this. META get your crap together. There is no reason hundreds of dollars worth of games should be inaccessible making me jump through all this junk to figure out!

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thanks for posting into our forum. We can see your having some trouble logging into your account, no problem! We'd be happy to look into this, would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?