My headset suddently stopped connecting to any of my devices so i decided to factory reset it, after trying to set it up again i got stuck on the part where you have to enter the code to your oculus app to pair the headset with the app, when i tried deleting the headset in the app and readding it i couldn't delete it since it was disconnected. I cannot set up my headset because of this issue
Hey there, @PatyczekZiemniaczan. Thanks for reaching out and letting us know that you're not able to pair your headset to the app after a factory reset. We know that having any sort of pairing issues can certainly take the wind out of your VR sails, and we would like to lend a hand to help out. So we can get to the bottom of why this is happening, can you tell us the following?
What version is your headset on?
Have you had any updates to any of your devices?
Is this happening with a Primary or secondary account?
If you have any questions, please don't hesitate to reach back out. We are looking forward to hearing from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, @PatyczekZiemniaczan! Just checking in to see if you are still needing assistance with pairing and deleting the headset in the app. If so, please do reach back out to us at your earliest convenience. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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