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Oculus app not installing

Cubeking
Honored Guest

I've tried to disable anti-virus

 

[Error] [9/11/2022 1:03:24 PM] Uncaught exception!
System.UnauthorizedAccessException: Access to the path 'C:\Program Files\Oculus\Manifests\oculus-avatar-editor.json' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalDelete(String path, Boolean checkHost)
at System.IO.File.Delete(String path)
at Dawn.Setup.CreateOculusDirectoriesStep.DeleteManifest(String packageName)
at Dawn.Setup.CreateOculusDirectoriesStep._uninstallImpl(Nullable`1 transaction)
at Dawn.Setup.CreateOculusDirectoriesStep.UninstallImpl()
at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! Thanks for telling us about this issue. PCVR is a very extensive and technical landscape, so without a lot of insight to your personal setup, we wouldn't be able to make any definitive diagnosis. For more one on one assistance with this issue, please submit a support ticket here and we'd be more than happy to look into this further with you. We ask that you gather your Oculus logs and have them ready for us to view in your support ticket. You can learn how to do so with this support article. Let's get to the bottom of this together.

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