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Oculus app stuck on “pairing your quest 2” screen

deerhunters49
Honored Guest

Title really says it all. My oculus is stuck on the paring your quest screen. My phone says it’s connected but the app is stuck. I have already tried deleting and reinstalling the app and turning on and off Bluetooth so I don’t know what to do. 

1 ACCEPTED SOLUTION

Accepted Solutions

Uladzislau
Explorer

Connect the headset and phone via bluetooth. (+ the phone and Quest must be connected to the same Wi-Fi access point, say, both to 5 GHz). This helped me and I started broadcasting to my phone. Quest 3 v59.

View solution in original post

82 REPLIES 82

Tonberry_Qing
Retired Support

Hey @deerhunters49 here's a few more standard troubleshooting steps to try:

 

  • Turn your headset off
  • Delete the Oculus App
  • Open Bluetooth settings on your phone, select your headset, and "forget device" to clear the cache
  • Re-install the Oculus App
  • Turn your headset back on and restart the pairing process.

Things to note when pairing:

  1. Make sure your headset and your phone are connected to the same WiFi
  2. Check to make sure your headset is nearby and turned on.
  3. Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
  4. Make sure that your app is up-to-date (since you've downloaded a fresh version it should be)

Please let us know if those steps worked for you!

 

 
 

oculus-quest-2-listing-760x380.jpg

Have you tried turning it off and on again?

stefan072
Honored Guest

Same Problem here. The headset connects automatically but then the screens stucks with the code screen.

 

Have you used another account on your headset? I switched from a friend's account, resetted the headset and started with my phone and another meta account.

 

I dont know if the old account was a oculus account. But i think so.

 

I was wondering if this month be a problem because of the merged accounts or so on?

 

Regards Stefan

When opening Bluetooth settings I don't see my headset. I've already factory reset more than 2 times. Nothing seems to work.

Hey there @KhangoWang! We see you're having troubles getting your headset paired to your mobile device, which is never fun. Here are some options you can try out:

  • Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
  • Check to make sure your headset and mobile phone are connected to the same Wi-Fi network.
  • Make sure that your app is up-to-date.

If these steps don't help, we may need to look into this further. You can reach out to our awesome support team for further assistance here!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Nomiisafox
Honored Guest

Yeah oculus doesn’t give a **bleep** about this problem. They keep giving the same bull**bleep** answer

Same problem here!!

millerdemon
Honored Guest

Same with me. Although it just says couldn’t pair try again. I have tired it for a week.

Hey Millerdemon! We understand that you are having pairing issues. We understand the importance of being able to connect with your device so you can get back to gaming, and so we would like to look into this more. If you could go here and create a support ticket, you will then be connected with one of our specialists who will be able to go over all your available options.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

oggshape
Honored Guest
.I have 3 Oculus Quest 2 VR headsets and they have been a nightmare to use since day 1. We put them away last year and just got them out of storage to try again. Same **bleep**ing problems; cannot activate/pair/get past first setup. SOOO MANY HOOPS and steps and logins and verifications and passwords and -go **bleep** yourself facebook 
 
I'm dumping these pieces of **bleep** on ebay and washing my hands forever of this nightmare
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