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Oculus black screen

Dpi226
Honored Guest

Hey my name is Palmer. I have just received a huge problem, my friend was playing totally baseball on my quest 2 and he complains that the game is really laggy. That’s odd I replied and I went on my phone for about a minute until I heard a very loud static noise and everything went silent. My friend took of the headset in terror and had told me I think I broke it. The headset was not plugged in and I was were not casting to anything nor recording. Can you help me?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Oh no! We're sadden to hear that your friend is going through this. Please have him submit a support ticket so that we can see what options he has available for him.  We hope to hear from him soon!

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