I have an issue and can’t find a place to resolve it. My son has been automatically logged out of his Oculus Quest 2 headset - and when I tried to log in on the app on my phone it’s not recognising my email address and password. I went to the link provided to update password, saved it and the app won’t recognise this either. How can I resolve this?
Being logged out of your headset only to encounter issues with logging in can be scary for sure! Let's take a look at that and see what we can do for you. 🙂
Have you created a Meta account yet?
We may need to go over some account info, so please send us a PM to answer that question. We'll be able to pull up your account, and keep all your info secret and safe. To send us a PM, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.