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Oculus cloud savegames

FullFred
Honored Guest
Hi,
 
On april 15, I had a gameplay problem and I was unable to save and quit the game (Wrath of asgard 2).
On april 16, the game wont load correctly and i had to reinstall the game. 
But when it was done, I realised that my save game was deleted...
I've tried to restore it by oculus cloud... but my old saved game was replaced by the new one... a fresh new start. 
 
What can I do to fix it?  Without having to play through the 29 hours I've already played...
 
Maybe it should be a good thing that oculus cloud savegame can store more than one savegames for the users?
 
TY for your help
1 ACCEPTED SOLUTION

Accepted Solutions

Hi again @FullFred!  Thank you for sending us a PM, we will continue to provide further assistance on the matter through that channel. We're looking forward to speaking with you soon. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @FullFred! We understand how important it is to be able to rely on the Cloud Backup to restore your in-game progress. Let's look into this together to figure out what might have happened!

 

  • When did you enable Cloud Backup?
  • Did anyone else have access to the device or account?
  • Was end-to-end encryption enabled? 

 

We do recommend that your backups are secured to prevent any potential issues. This can be done with end-to-end encryption. While it may not be possible to recover your old save, we recommend making sure that this is enabled, if it is not already. More information on end-to-end encryption can be found here.

 

We hope this information is helpful and we look forward to hearing back from you! Take care.

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @FullFred! We want to make sure that you are fully taken care of. If you still need help with this, please feel free to reach back out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi,

my cloud backup is active since november

No one have acces to my device.

Encryption is not active cause I'm a little bit scare to lose my save and have no-one to help me if that hapen. 

Has mentioned in my post, my oculus Cloud Backup ''Savegame file'' was replace by a brand new one after i delete and install back Wrath of asgard 2 on my oculus quest 3.  No one delete my Oculus Cloud backup savegame but the game itself, after a fresh new install.  

I'm looking to roll back my oculus cloud backup saved game to a day before this tragedy, somewhere like april 15, or 14.

 

Voila

Thanks for your help^!

Regardless

Fullfred

 

Hi there @FullFred! Thank you for the swift response and providing further clarification on the matter at hand. We're sorry this has been an ongoing issue for you and we would love to get this resolved for you. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again @FullFred!  Thank you for sending us a PM, we will continue to provide further assistance on the matter through that channel. We're looking forward to speaking with you soon. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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