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Oculus controllers won't track

StrawberryAce
Honored Guest

My oculus controllers have lost all tracking, I've tried unpairing and repairing them, putting in new batteries, I've even factory reset my oculus because it was acting up too. I honestly want to know if it can be fixed or if I have to buy new controllers.

I have no idea if this also has anything to do with it but my oculus recently wouldn't turn on or show the light so I had to keep it charged all day, along with the menu moving with me wherever I look but that's fixed since I factory reset it

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @StrawberryAce! We know how important it is to have functioning controllers, so we want to do our best to get them back up and running. It seems that you've done some troubleshooting already, which is very helpful! We have some other things for you to check, as well:

  • Ensure your area is well lit, with enough light to see clearly but no direct sunlight.
  • Ensure your area is free of small lights, such as Christmas lights or LED strips.
  • Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble.
  • Ensure the tracking cameras are clean.
  • Ensure your environment is free of any obstructions between the tracking cameras and the controllers.
  • Remove unsupported third-party accessories that may affect tracking or controller detection.
    • For example, controller and headset covers, controller attachments, etc.

If these steps don't help, we will want to take a closer look at your device. To do this, we'll need to gather some sensitive information, so we ask that you reach out to us via PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @StrawberryAce! We noticed that we haven't heard back from you yet. If you still need help with this, please reach out to us using the steps in our last reply. We're more than happy to continue looking into the matter together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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