06-09-2022 08:42 PM
Oculus customer support sucks. I emailed them 2 weeks ago. They said 24 hours till they would fix it. I cannot add payment methods at all. Customer support her sucks ass.
06-09-2022 09:06 PM
Since I forgot the pattern and I have followed the instructions to do a factory reset every time the Oculus 2 comes in it ask for the pattern. It won’t let me do a reset. This is so frustrating. I can’t reset the pattern unless I know the old pattern. How do I just freaking reset this stupid thing for my kids?
06-10-2022 01:31 PM
Hey @NannetteBabin If you have having trouble completing a factory reset through the app due to forgetting the unlock pattern, you can force a factory reset by using the buttons on the headset:
It'll ask you "Are you sure?"
Select "Yes, erase and factory reset"
Remember this will wipe all the information from the device.
After you factory reset, you should be able to set your headset up again and get in without the unlock pattern.
06-13-2022 06:40 PM
extremely frustrating. its obvious they have a lot of customers with this issue and they are basically ignoring it. not sure how much i want to invest in this.