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Oculus game rufund

Porebski
Honored Guest

So there is a problem i bought a game titans clinic and i played it for like 3 hours but then i realised this game isnt for me is there any way i can refund it because I wanna buy other game if someone knows what to do comment please because this is Big problem for me

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Porebski! We know that sometimes things just don't always work out, and a refund may be needed to help. If your situation meets our refund requirements, you can use our automated refund system on that page to submit the request. However, if you think that you played for over two hours, it won't work. If you think that you should meet the requirements, and it does not work, we ask that you reach out to us privately so we can take a closer look into the situation. 

 

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2 REPLIES 2

oculusness
Heroic Explorer

@Porebski  It looks like you may be out of luck, as the Meta refund policy states that you must have used the game or app for less than 2 hours.

'You can request a refund for Meta Quest games and apps that you purchased through Meta.

Eligibility and timing

You may be eligible for a refund if you:

  • Requested a refund within 14 days of purchase, and
  • Played the content for less than two hours.

You won't be able to access the content while we process your request.

It takes 5-7 working days to review, verify and process refund requests.'

https://www.meta.com/en-gb/help/quest/articles/orders-and-purchases/returns/refunds-for-games-apps/ 

Four Rift CV1s, Quest 2, Quest 3.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Porebski! We know that sometimes things just don't always work out, and a refund may be needed to help. If your situation meets our refund requirements, you can use our automated refund system on that page to submit the request. However, if you think that you played for over two hours, it won't work. If you think that you should meet the requirements, and it does not work, we ask that you reach out to us privately so we can take a closer look into the situation. 

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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