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Oculus games show up but my profile is “unable to load”

Honored Guest

So I have been playing on my quest since December of 2021, and i’ve never had a problem until recently. it all started when I was messing around in the oculus app when i disconnected from my wifi and connected again. i don’t know what i did but for some weird reason, all my games show up, but my profile is unable to load. None of my friends show up, and whenever I start a game it tells me “entitlement failed” and quits the app. I may be leaving some stuff out, but please help.


Honored Guest

Sorry, I forgot to mention this but in my settings, because i’m supposedly “logged out” so I can’t back up my cloud and factory reset it. I really hope I didn’t spend around 150$ on games just for me to buy them all again.

Hey there! We understand you're experiencing issues with your account not loading causing you not to be able to play your games. This sounds like it is related to the known issue mentioned here. We want to assure that our team has been made aware of these issues and are working on finding the solution for everyone as soon as possible.


In the meantime, we recommend trying the following steps to try and resolve this issue:

  1. Sign out of the mobile app
  2. Turn off your headset and phone for about 5 minutes
  3. Sign back into the mobile app
  4. Make sure your headset is paired to the app
  5. Launch a game from the mobile app

If these steps don't work for you, we also recommend submitting a bug report. This allows our engineers to get a grasp of how may users are still being affected by this issue. You can find the steps to report a bug in this support article

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So I just tried this and sadly, it didn’t work. When I try to pair it it says it already is even though it clearly isn’t. Another weird thing is that all my friends show up but my profile doesn’t. It says to login with facebook even though I have multiple times. Im starting to consider maybe trading it in or something, if you can even do that.