Hey there, @pbetancourt. Thank you for contacting us and bringing our attention to your display issues. This is definitely not the experience we want for our customers, and we want to get you back to gaining ASAP. We do have a questions for you, so we can try to resolve this for you.
Have you done a factory reset? If not, here is how.
To perform a factory reset using your phone:
Open the Oculus app on the phone connected to your Oculus Go headset.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
Note: You can only perform a factory reset of your Oculus Go using your phone if you have access to the account that is connected to your Oculus Go.
To perform a factory reset using the headset:
Turn off your Oculus Go.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If your issue persists, please contact our amazing support team. We will be able to further assist you with live chat, email, or a call-back option. We hope this was helpful.
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Many thanks for the quick response. I found a solution in youtube, that suggested that just opening the app in the phone could solve the issue, and it actually worked out, It was no neccessary to reset the oculus.
Thanks for reaching back out with that amazing update. We are happy to know that you were able to get everything fixed! If you need anything else, please don't hesitate to reach back out! Happy gaming and have a wonderful day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Will I lose all my games if I do a Factory Reset, or is there a way to retrieve them? I paid for these games and want to play my headset...
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