Oculus headset unable to upload data. Says android is having issues

[victor.ascencio]

I turn on the headset and the meta symbol shows but then the screen blinks black a couple of time and red typing says that the android software is unable to load. And gives the options to try to load it again or do a factory reset. I don’t want to reset this and lose all of my apps. Can anyone help

please. 

[MetaQuestSupport]

Hey there, @victor.ascencio! Thanks so much for sharing your experience with the community. We certainly know how it feels when it seems our devices are stuck, and we're ready to lend a hand! To catch us up to speed, we've listed a few questions for you below:

• Has the headset been fully charged via wall outlet for 2+ hours?
• What color does the LED status light show?
• Have you already attempted to restart or force restart your headset?
• Do you have Cloud Backup turned on?
  • When cloud backup is turned on, Meta backs up your device’s app data, like app progress or app settings, to the cloud.

With that said, while a Factory Reset will clear the data off your headset, all your purchases are tied to your account and not your device. Should you complete a factory reset, all your games and purchases will be available to re-download as long as you sign into the same account.

[MetaQuestSupport]

Hi again, @victor.ascencio! We're following up to make sure you got our last message and see how things are going. We'll be here to lend a hand!