08-01-202406:17 PM - last edited on 08-04-202410:24 AM by AliceinVRworld
I turn on the headset and the meta symbol shows but then the screen blinks black a couple of time and red typing says that the android software is unable to load. And gives the options to try to load it again or do a factory reset. I don’t want to reset this and lose all of my apps. Can anyone help
Hey there, @victor.ascencio! Thanks so much for sharing your experience with the community. We certainly know how it feels when it seems our devices are stuck, and we're ready to lend a hand! To catch us up to speed, we've listed a few questions for you below:
Has the headset been fully charged via wall outlet for 2+ hours?
With that said, while a Factory Reset will clear the data off your headset, all your purchases are tied to your account and not your device. Should you complete a factory reset, all your games and purchases will be available to re-download as long as you sign into the same account.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @victor.ascencio! We're following up to make sure you got our last message and see how things are going. We'll be here to lend a hand!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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