12-05-2022 03:06 PM
12-07-2022 10:48 AM
Hey there, Sergey Chev We noticed you were experiencing a frozen screen after five seconds and were looking for some assistance. Worry no longer; we have your back and will get you back inside the headset as soon as possible.
Have you tried uninstalling and reinstalling the app from both the headset and your phone?
To uninstall an app from your Meta Quest headset in-VR:
There is information here on how to uninstall and reinstall the app.
Have you tried a hard reboot? To restart your headset:
Let us know if this helps.
12-07-2022 10:48 AM
Hey there, Sergey Chev We noticed you were experiencing a frozen screen after five seconds and were looking for some assistance. Worry no longer; we have your back and will get you back inside the headset as soon as possible.
Have you tried uninstalling and reinstalling the app from both the headset and your phone?
To uninstall an app from your Meta Quest headset in-VR:
There is information here on how to uninstall and reinstall the app.
Have you tried a hard reboot? To restart your headset:
Let us know if this helps.
12-08-2022 11:26 AM
Hey there, SergeyChev, We're reaching back out to see if you were able to get your device to stop freezing five seconds after starting up. We sent you some steps; we were wondering if they did any justice. Your feedback and getting the device back up and working properly are very important to us, so feel free to reach out.
12-09-2022 12:34 AM - edited 12-09-2022 12:35 AM
Freezes when there is no internet connection on wifi.
Does not hang when there is a connection.
Probably related to the avatar in Meta Horizon.
12-09-2022 09:14 AM
Hey there, @SergeyCheV. Is the headset still freezing as you start it up? Or is it only freezing when there's a lack of wi-fi now? The avatar would have no correlation with the issue at hand, however, if it's freezing when there's no Wi-Fi then the lack of Wi-Fi is likely the cause. We'll be looking forward to hearing back from you.
12-11-2022 07:45 AM
Hey there, @SergeyCheV. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
12-13-2022 12:32 AM
Thank you, after the update there is no freeze
12-13-2022 10:35 AM
Thank you for giving us an update on the update! We're happy to hear that your headset is back to working how it should.
If you ever have any other questions or concerns, be sure to let us know!