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Oculus is broken after update

SergeyCheV
Level 3

Oculus freezes 5 seconds after startup.

Meta Horizon

What should I do?

5244.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, Sergey Chev We noticed you were experiencing a frozen screen after five seconds and were looking for some assistance. Worry no longer; we have your back and will get you back inside the headset as soon as possible.

 

Have you tried uninstalling and reinstalling the app from both the headset and your phone?

 

To uninstall an app from your Meta Quest headset in-VR:

  • Press (Oculus) button on your right Touch or Touch Pro controller to pull up your universal menu.
  • Select the (Nine dot box).
  • Find and then hover over the app that you want to uninstall.
  • Select the (three dot box that's going vertical).
  • Select Uninstall, then select Uninstall to confirm.

 There is information here on how to uninstall and reinstall the app.

 

Have you tried a hard reboot? To restart your headset:

  • With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
  • Select Restart. Your headset will turn off and then turn back on.

Let us know if this helps.

View solution in original post

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hey there, Sergey Chev We noticed you were experiencing a frozen screen after five seconds and were looking for some assistance. Worry no longer; we have your back and will get you back inside the headset as soon as possible.

 

Have you tried uninstalling and reinstalling the app from both the headset and your phone?

 

To uninstall an app from your Meta Quest headset in-VR:

  • Press (Oculus) button on your right Touch or Touch Pro controller to pull up your universal menu.
  • Select the (Nine dot box).
  • Find and then hover over the app that you want to uninstall.
  • Select the (three dot box that's going vertical).
  • Select Uninstall, then select Uninstall to confirm.

 There is information here on how to uninstall and reinstall the app.

 

Have you tried a hard reboot? To restart your headset:

  • With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
  • Select Restart. Your headset will turn off and then turn back on.

Let us know if this helps.

MetaQuestSupport
Community Manager
Community Manager

Hey there, SergeyChev, We're reaching back out to see if you were able to get your device to stop freezing five seconds after starting up. We sent you some steps; we were wondering if they did any justice. Your feedback and getting the device back up and working properly are very important to us, so feel free to reach out.

Freezes when there is no internet connection on wifi.

Does not hang when there is a connection.

Probably related to the avatar in Meta Horizon.

 

Hey there, @SergeyCheV. Is the headset still freezing as you start it up? Or is it only freezing when there's a lack of wi-fi now? The avatar would have no correlation with the issue at hand, however, if it's freezing when there's no Wi-Fi then the lack of Wi-Fi is likely the cause. We'll be looking forward to hearing back from you. 

Hey there, @SergeyCheV. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out! 

Thank you, after the update there is no freeze

Thank you for giving us an update on the update! We're happy to hear that your headset is back to working how it should.

 

If you ever have any other questions or concerns, be sure to let us know!