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Oculus issue - "utilities aren't responding" error

Rose.Blud843
Honored Guest

I don’t know what to do. My vr randomly cut out and is saying “oculus utilities aren’t responding” or something like that. I don’t know what to do. It keeps restarting and I’m trying to do a factory reset which is not working.

14 REPLIES 14

MetaQuestSupport
Community Manager
Community Manager

Hello @Rose.Blud843, we see you are having issues with your headset. We know having inconsistent playthroughs can be inconvenient, and we understand the importance of being able to play your favorite games smoothly. We want to do all that we can to assist you on this matter!

 

Can you please Send us a screenshot of the error message?

 

In the meantime, please attempt the following for troubleshooting:

  • Hard reboot the headset.
    1. Turn off your headset completely.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! Just passing by to see if the steps provided help or if you're still in need of some assistance! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It’s doing the same for me

 But wouldn’t this get rid of any unsaved data?

Fhghtytyr
Honored Guest

same i can take a screen shot but it has to be on discard

Hello 😃 I’m here to say I got my first headset for my birthday on November 2023 and it says my system utilities aren’t working and I don’t want to lose or break because my parents worked hard and I don’t want them to waste money so please if you can help me it will be awesome and I was playing gorilla tag and I turned of my oculus and I turned it on and that’s what happened so if you can please help it will be appreciated -Danny

Hey @unusual.timber388! First off, happy birthday! We are so excited to have you as part of the VR family! Let's go ahead and take care of this unexpected hiccup, as we are sure you must be excited to get back into the game. To start out, let's go ahead and try a hard reboot the headset by holding the power button down for 30 seconds. If that does not work, we can try to do a factory reset. Before trying the factory reset, we would recommend making sure your Cloud Backups are enabled. Once your headset is backed up, we can follow the steps below:

 

  • Factory reset from the headset.
  1. Turn off your headset.
  2. Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

The device should now begin the factory reset process. If both of these troubleshooting steps don't resolve the problem, please let us know so we can continue to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We are just circling back to check and see if you still need help with the error you were getting. If you do, feel free to reach out to us anytime. We are here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

How to fix my headset it says systems untitled 

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