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Oculus link cant find headset

Thatonedummy
Honored Guest

Whenever I try to connect my pc to my headset via cord, it doesn't find anything despite the fact it was working a few days ago. and yes, I've factory reset every thing, tried different cords, new accounts, re-installing everything,  doing the repair option, updating everything, restarting my pc and the oculus (including the software) and I even tried my old pc nothing seems to work. Some one please help me. I don't want  to have to use the air link for my quest 2.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Thatonedummy! We see you're having a bit of a hard time using your headset. We don't like for our users to have this kind of issue. We want only the best experience for our VR family. Not to worry. We suggest contacting our support team here. They have the tools to look into this further for you. We also suggest adding your PC log files to the ticket. This will help them discover the cause of the issue.

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