So I just got a replacement Link cable and used it once and was gonna use it again and its not recognizing in the oculus software and is USB mass storage device" and in device status in device manager, it shows "This device cannot start. (Code 10)
I just started having the same issue, I’ve used quest link with little to no error previously. however, I had to factory reset my computer, and after when I was getting set back up with PCVR a new error occurred, now it’s whenever I use quest link it says things like “Meta quest link isn’t working correctly” or “USB error”(and shows up as a USB mass storage device error on my device manager), my VR headset only displays a black screen with 3 dots. I’ve tried almost everything including new drivers and updates, and looked up multiple forums and videos with no solution.
Hey there, @riley.15344 and @TheObscureNoob! Thank you for bringing this to our attention. We would like to ask you both some questions so that we can make sure that we understand what's going on correctly.
Has the device worked before?
When did you first notice the issue?
What else changed when you noticed the issue? Did you check for any updates on your phone, headset, or PC?
Have you tried any troubleshooting steps?
Did you check to see if your PC is compatible?
Does your headset still work when not connected to your PC?
Are you connecting the USB cable to the USB 3 port?
We also want you to try using another compatible cable, for example:
Included USB Charging Cable
Meta Quest Link Cable
3rd party retail cable
We also want to know if you're using an adaptor cable extender; if you are, please remove any adapters from the headset. However, if you are using an adapter due to your PC not having enough ports, we recommend that you use the adaptor with the monitor instead of the headset.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have used quest link previously and successfully through USB 3 ports with a compatible 3rd party cord, the point where the error happened was after I factory reset my laptop.
Thanks for the swift reply, @riley.15344! We want to do all we can to get your PCVR connection back up and running, so we have a few more questions and troubleshooting steps we'd like you to go through to help narrow this down. When you get the chance, please answer and try out the following:
Do you have a different PC that the issue can be tested on at all? If so, try installing the Meta Quest Link desktop application there and testing it to be sure.
How many other USB devices are connected to your laptop? If possible, try testing the issue with the bare minimum of USB devices connected to your PC (just the keyboard and mouse). Try the cable with a different USB 3 port as well.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for the follow up on this. Are you able to try connecting via Air Link? Let us know if you're able to connect to that. Do you have another USB on your laptop to try? We're looking forward to hearing back from you on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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