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Oculus log in: Facebook suspended?

Sparkalicious2024
Honored Guest

When we got my daughter her oculus several years ago, I made her a FB account under a fake birthday. I didn’t want to log her in under my FB account and have adults thinking she was me. 
We have purchased games etc for her. She hasn’t played it in a while, and when we logged in, her fake FB account is suspended and I can’t log in. 
What can I do now? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Sparkalicious2024! Making sure you have access to your account and games is absolutely a top priority for us, so we'd love to look into your daughter's account for you! Feel free to shoot us a PM when you get the chance, and we'll get that pulled up here on our side. Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Sparkalicious2024! How's your day going? We just wanted to double-check and make sure you've been able to get that account looked into. If there's anything else you're curious about or need assistance with, just give us a shout in PMs!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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