Downgrading from the PTC firmware to the public build to troubleshoot, this triggered a factory reset and I have lost all my move history. Is there any way to get this back, I have 3 years worth of data on there?
Howdy there, @J40NYR! This is not something we want to hear since we understand how worrying it could be for our users. If you perform a factory reset on the headset and do not have the Cloud backup enabled, you'll be unable to retrieve any data from the apps. We know this is not something that you would like to hear, please let us know if you have any other doubts or concerns we'll be more than delighted to continue assisting you.
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Hello there! While all app developers have access to cloud backup, it is up to the developers to decide whether to enable this functionality for their app and what data is backed up. We'll leave the steps here so you can see which apps have this capability.
Hello there! We're reaching back to see if you still need any further assistance. If you do, please let us know, and we'll be more than delighted to continue assisting you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
