02-05-2023 11:47 PM
Original Oculus won’t go past the connect to your phone screen. Help please
02-06-2023 08:20 AM
Hey there, @levere.rose! We've noticed that you're having difficulty connecting your headset to your mobile device, which we understand can be concerning and have an impact on your VR experience. Rest assured that with your assistance, we will resolve this issue for you.
So, first, we recommend that you perform a factory reset on the device. If you haven't already, we'll leave the steps below for you to try. Please keep us updated on how things go so that we can determine if any additional steps are required.
To perform a factory reset using the headset:
02-07-2023 11:16 AM
Hey there! Just checking in to see if your still in need of our assistance? We want to make sure we can get you back on track!