09-22-2021 01:00 AM
I have been locked out from my Quest 2 for more that a week. I created a pattern when I was tired so I forgot it when I went to bed and woke up and forgot every day after school I have been trying to reset it I try to connect my phone to the headset and click unlock pattern but still I need to put my pattern in to connect it and as said before I forgot it and can connect and reset it. Is there another solution that I could use and response is very helpful at this point.
Also I looked up oculus support and other videos one youtube which is most likely the worst place to go. This and contacting someone is all I have left at this point.
Solved! Go to Solution.
02-11-2022 02:01 PM
Hello there! Absolutely! A factory reset can be completed on the headset itself without the use of the unlock pattern! Here are the steps in order to perform the factory reset through your headset:
** Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset. Performing a factory reset won't remove content you've purchased or downloaded from your account.**
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
We hope this was able to help! If you run into any trouble or have any further questions or concerns, please reach out to us through our email and chat support lines here: https://ocul.us/3HQefkH! You can also reach out through private message here on community forums! Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. Best wishes!
09-22-2021 07:47 AM
Oh no! This is not what we like to hear, but still it happens to the best of us. No worries, we are happy to help you get back into your account!
To remove your unlock pattern:
If these functions are not accessible to you, or if these steps do not solve the issue, please submit a ticket and a member of our team will get back to you as quickly as possible. We look forward to hearing from you!
10-06-2021 12:06 AM
You guys have no idea about this. When you connect the app to the device it asks for your pattern. You can't edit any settings without the pattern. The only option is a factory reset. This needs addressing in the next update!
10-06-2021 10:43 PM
Why would you guys provide this useless solution??? In order to unlock the device via the app you need to know the unlock pattern. You guys need to hire better developers and need to provide better support that actually know solution that work.
10-07-2021 12:18 PM
Thanks for jumping in, PackMack1! Following the steps outlined above and on our FAQ here: FAQ you should be able to reset your unlock pattern!
While factory resetting the headset would fix this, we don't like recommending that since it removes all of your other settings and game installs. But, if you're not able to reset the pattern using those steps, it might be good to contact our team directly so they can get some more details about your software build and what might be going on. Here's a link to create a ticket directly with our team to work with a technician. If there's a bug or software issue, they'll be able to investigate it and get the feedback to the right team! Cheers!
10-07-2021 03:14 PM
The fact is that the page you refer me too gives the same instructions as given in the headset. There are hundreds of examples all over the web of people explaining that it doesn't work.
Please get your own headset, set a pattern, then try and remove it with the Android app. You'll see it doesn't work. It's not mine, it's universal.
10-07-2021 04:38 PM - edited 10-07-2021 04:40 PM
@Barnickal Ya, I just tried this as a test with my iPhone and it did not work either. So for those unfortunate people who forget the pattern I guess a factory reset is the only viable option. Same is required for adjusting the Quest home time as well. Oh well, at least a factory reset makes it feel like you just got a new Q2, lol!
PS. I sent feedback on the FAQ link explaining this. Probably a good idea for others to do the same (without any rude comments) imho.
10-07-2021 05:07 PM - edited 10-07-2021 05:07 PM
Thankfully I had backed up my quest to sidequest about 4 months ago (got it on release day so coming up to a year!) so I didn't have to start from zero.
10-17-2021 09:29 PM
Contacted Oculus and told to factory reset also…
what an absolute joke…….
10-31-2021 02:00 PM
Whats even worse is all I was doing was saving a bookmark for a website and it asked me to make a pattern which I did It NEVER SAID that I would need this pattern to unlock my headset at boot up. You can not disable the feature becuase it asks for the pattern to get into your device. I didnt even forget my pattern but it keeps saying its wrong. Oculus PLEASE fix this crap! Make an update so we can connect to the pc or with a mobile app and turn this this lock pattern off so we can get into our headsets. I can do a factory reset but I shouldn't have to. I also have tons of downloads that were not backed up yet and I can't even access these files to copy them before doing a system reset Come on guys make this right