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Oculus problem with downloading game

Jtizzlemynizle
Honored Guest

My oculus is taking forever to load and when I try to download a game gorilla tag it keeps stopped ng and it says wifi needed even though my wifi is already connected

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey, @Jtizzlemynizle! Thank you for reaching out to us and bringing this to our attention. We aim for all our users to be able to use their VR as smoothly as possible, and this is definitely not the experience we want for you, so we would like to look into this further for you to get you back to enjoying your games as usual before we move forward. Can you please answer the questions listed below? 

 

  • Can you confirm that the app has been downloaded and installed on your headset?
  • Are you able to load other applications? Does the problem occur with more than one app?
  • When did this start? Were any changes made?
  • Have you already attempted any troubleshooting steps? If so, what have you already tried? 

Once we can get a better understanding, we can know what course of action is best for us to take next. We can't wait to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @Jtizzlemynizle! We wanted to follow up with you to let you know that we would love to help you regarding this issue you are having. If you still need further help, please feel free to reach out to us again, so we can continue to look into this for you!! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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