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Oculus program on PC wont connect to Oculus service

CosmicFHX
Explorer

Hi

 

I recently got a problem with opening the Oculus app on my PC. Several months ago i could connect my Quest 1 to my PC without any issues, as the program worked fine then. But until recently it keeps on loading until i get the Oculus App Status message telling that it can't reach the Oculus Service. I tried everything: the forums, community, etc brought up about this problem. But nothing seems to help. I even tried launching the OVRServer_x64.exe together with the normal Oculus.exe. And it somehow (kind of) worked. But it was not running like it normally should. I could control my desktop on my Oculus Quest 1. But things like opening SteamVR or other VR apps did not work. I haven't changed or added anything in the time period as to when the app started to not work. So i have no idea what the issue could be. As i said. I searched all forums related to this issue. But nothing that solved the issue. I also uninstalled the program, deleted every file related to Oculus, etc. Then re-installed it. Nope. Nothing.. All my drivers are up to date from my PC as well as my VR headset.

1 ACCEPTED SOLUTION

Accepted Solutions

Cookies-N-Scream
Meta Quest Support
Meta Quest Support

Hmmm when exactly did this issue start? I know you said you've already tried a bunch of troubleshooting from the forums, but I wanted to share the steps I've seen work in the past (just in case these weren't mentioned in other posts!):

  1. Ensure that the Windows local user account name does not contain special Unicode characters (For example:  / \ [ ] : ; | = , + * ? < >)
  2. Check and stop the Oculus VR Runtime Service
    1. Open the Microsoft Services Console (start - search - services.msc)
    2. Verify the Oculus VR Runtime Service status is not running (Right click - Stop)
    3. Verify the Oculus VR Runtime Service Startup type is Automatic (no delayed start)
    4. If the service startup type is not showing Automatic: Right click “Oculus VR Runtime Service,” Select “Properties,” change Startup Type to “Automatic”
    5. Find and delete this folders:
      • C:\Users\user\AppData\Roaming\Oculus\sessions
    6. Delete the contents of these folders:
        • C:\Program Files (x86)\Oculus\Downloads
        • C:\Program Files (x86)\Oculus\tmp
    7. Start the Oculus VR Runtime Service from services.msc

 

If you've already tried all of that, as well as all other troubleshooting step available, I really recommend reaching out to the support team! They'll be able to run your PC logs and take a look into what could be going on. You can get in touch with them here, or through PM with @MetaQuestSupport.

 

EDIT: Just saw your reply in another thread where support already gave these same steps. My bad, don't wanna sound like a broken record giving you the same troubleshooting that didn't work 😅. Since that didn't help, definitely get your logs over to the team! There's a thread on how to get your PC logs here. I really hope this gets fixed for you soon, friend!

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me

View solution in original post

3 REPLIES 3

CosmicFHX
Explorer

Now i got it to work until where i get the login screen as seen on the 1st screenshot. When i press "log into Meta account" i get redirected to: https://auth.meta.com/native_sso/confirm?native_app_id=512466987071624&native_sso_etoken=Abi5Je_cFKz.... Where i see my profile and the button to select my profile to log in. When i click on it i get back to the 1st screenshot and then it suddenly closes..... Without any message coming up. Nothing. What the actualy F did you guys do to fck up your system that hard!????? I'm gonna throw your piece of GARBAGE in the trash. Because i'm sick of wasting time with your useless support!! Only money money money thats what you only want. Support from you guys is a JOKE!!!

CosmicFHX_0-1704906735178.png

 

Cookies-N-Scream
Meta Quest Support
Meta Quest Support

Hmmm when exactly did this issue start? I know you said you've already tried a bunch of troubleshooting from the forums, but I wanted to share the steps I've seen work in the past (just in case these weren't mentioned in other posts!):

  1. Ensure that the Windows local user account name does not contain special Unicode characters (For example:  / \ [ ] : ; | = , + * ? < >)
  2. Check and stop the Oculus VR Runtime Service
    1. Open the Microsoft Services Console (start - search - services.msc)
    2. Verify the Oculus VR Runtime Service status is not running (Right click - Stop)
    3. Verify the Oculus VR Runtime Service Startup type is Automatic (no delayed start)
    4. If the service startup type is not showing Automatic: Right click “Oculus VR Runtime Service,” Select “Properties,” change Startup Type to “Automatic”
    5. Find and delete this folders:
      • C:\Users\user\AppData\Roaming\Oculus\sessions
    6. Delete the contents of these folders:
        • C:\Program Files (x86)\Oculus\Downloads
        • C:\Program Files (x86)\Oculus\tmp
    7. Start the Oculus VR Runtime Service from services.msc

 

If you've already tried all of that, as well as all other troubleshooting step available, I really recommend reaching out to the support team! They'll be able to run your PC logs and take a look into what could be going on. You can get in touch with them here, or through PM with @MetaQuestSupport.

 

EDIT: Just saw your reply in another thread where support already gave these same steps. My bad, don't wanna sound like a broken record giving you the same troubleshooting that didn't work 😅. Since that didn't help, definitely get your logs over to the team! There's a thread on how to get your PC logs here. I really hope this gets fixed for you soon, friend!

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me

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