10-04-2024 11:52 AM - last edited on 10-04-2024 11:54 AM by MetaNinjaTurtle
I have a problem with the quest link, and it annoys me a lot
most days, it connects fine. although recently i've been having trouble with connecting it to my PC at all.
it's showing me this today, and it won't let me remove the device to try and fix the problem. I have tried restarting the whole thing through the "restart meta quest link", but when I click the button that would usually force the thing to restart, it doesn't do anything. I have a hunch that it won't let me restart the program because I have an "active" device, but I couldn't find anything that would help me on the forums.
Solved! Go to Solution.
10-04-2024 12:59 PM
Thank you for getting back to us, here are some alternative steps that may help you get your quest link working again.
10-04-2024 11:55 AM
a piece of additional info I forgot to put it was this
it would have made sense for it to auto disconnect when the power ran out. today when I checked this afternoon, and I hadn't charged it overnight, it still had around 63% left.
10-04-2024 12:16 PM
Hi there Tanyn thanks for getting in touch with us. We want to help with your Quest Link issue. To start could you try the following steps?
If this doesn't work we can look into some other methods to try and get your device working correctly again
10-04-2024 12:37 PM - edited 10-04-2024 12:37 PM
when I plus the cable into my PC's USB 3 port then to my headset, it only gives me a notification that says "USB detected, click on this notification to allow connected device to access files" without giving me an option to deny
10-04-2024 12:59 PM
Thank you for getting back to us, here are some alternative steps that may help you get your quest link working again.
10-04-2024 01:10 PM
this helped, thank you
10-04-2024 01:13 PM
That's fantastic, we're glad to hear that you where able to get quest link working again. If you need any more support in the future or have any questions feel free to get in touch again and we will be happy to help however we can.
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