07-13-2022 03:05 PM
When I go to play games on my quest 2 it will get to the loading screen but then will stop and return to home.
I have tried resetting but it still won’t work.
07-13-2022 03:23 PM
Hey there spacebot2x! We'd love to look into this with you, so please PM us or click HERE to submit a support ticket. Thanks!
07-13-2022 07:35 PM
I'm having the Same Issue ..it's been 2 days now and still can't get a game to load..it kicks off and I'm right back at home screen again. Help Please
07-17-2022 05:20 PM
My son is having the same issue. How do we fix this?
07-17-2022 05:40 PM
Hey there, @gerri44! We know how discouraging this issue can be, so we'd be glad to help out!
In order to gain some insight, could you please answer the following:
Along with this, could you test out the below:
Let us know how those work out for you!
07-18-2022 03:42 PM
Hey again, @gerri44! Just checking in to see if the previous steps seemed to help out. If not, feel free to reach back out anytime!
07-19-2022 06:43 PM
Those steps did not fix the issue.
07-19-2022 08:44 PM
@gerri44 If you tried all those steps and had no success, you'll need to open a ticket with support so they can look further into the issue. https://store.facebook.com/help/support/quest
What about the other questions they asked?
07-20-2022 02:48 PM
So it started a month or so and we did a factory reset and that fixed the issue for about a week and then it started back with the same issue. The Facebook password hasn’t changed.