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Oculus quest 2 failing to load games

Level 2

When I go to play games on my quest 2 it will get to the loading screen but then will stop and return to home.

I have tried resetting but it still won’t work.


Community Manager
Community Manager

Hey there spacebot2x! We'd love to look into this with you, so please PM us or click HERE to submit a support ticket. Thanks!

I'm having the Same Issue's been 2 days now and still can't get a game to kicks off and I'm right back at home screen again. Help Please


My son is having the same issue.  How do we fix this?

Hey there, @gerri44! We know how discouraging this issue can be, so we'd be glad to help out! 


In order to gain some insight, could you please answer the following:


  • When was this first noticed?
  • Have you attempted any troubleshooting? (So to not repeat any steps)
  • Have you recently changed your Oculus/Facebook password?
  • Have you recently made a new account?


Along with this, could you test out the below:


  • Uninstall the Oculus mobile app.
  • Reboot your headset:
    • Turn off the headset.
    • Hold the Power and Volume Down (-) buttons together until the boot menu loads.
    • Use the Volume Buttons to highlight Boot Device and press the Power Button.
  • Reinstall and log into the mobile app.


Let us know how those work out for you! 

Hey again, @gerri44! Just checking in to see if the previous steps seemed to help out. If not, feel free to reach back out anytime!

Those steps did not fix the issue.

@gerri44 If you tried all those steps and had no success, you'll need to open a ticket with support so they can look further into the issue.


What about the other questions they asked?

Have you tried turning it off and on again?

So it started a month or so and we did a factory reset and that fixed the issue for about a week and then it started back with the same issue.  The Facebook password hasn’t changed.