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Oculus quest 2 on Quest Link cable disconnecting

Pat.Man
Honored Guest

my link quest link cable was working fine yesterday but today now is random disconnecting for no reason it has power from PC to the quest but keep disconnecting for no reason 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Pat.Man! We hate to hear that you are experiencing issues with your Meta Quest link. We would love to look into this with you to see if we can get this sorted out. Just to clarify, everything was working fine yesterday and today it started randomly disconnecting, is this correct? For us to gain more information can you answer the following questions:

 

  • Have any of your devices been updated? (phone, headset, PC)
  • Have you tried any troubleshooting, and if so what have you tried?
  • Does the headset work when not connected to a PC?
  • Are you using your USB cable to a USB 3 port?
  • What type of cable are you using, and is there a cable adapter connected?
  • Are there any other USB devices connected to your PC?

We look forward to your reply and to continuing to investigate all next possible steps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again! We just wanted to circle back around to see if you still needed assistance. Please get back to us for further assistance.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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